Field & Administrative Coordinator

Happy House Cleaning; Town of Middleton (WI); On-site; USD 25,000 - 36,000; Full time

Job summary

Happy House Cleaning is seeking a Field & Administrative Coordinator in Wisconsin to serve as the operational engine linking clients, the office, and cleaning technicians. You will manage the dispatch schedule, answer client messages, and handle technician requests while in the field.

This role thrives in a fast-paced environment and requires attention to detail as you switch tasks and priorities on the fly.

Responsibilities

• Coordinate dispatch schedule for field technicians and respond to real-time field questions.
• Manage daily records and data accuracy across platforms to support operations.
• Oversee client communications, ensuring timely, warm, and professional follow-ups.

Job description

Compensation: $22.00 per hour + Quarterly KPI Bonus ($500-$1,000)

About the Role

Happy House is not a sit-back-and-relax workplace. We hold high expectations for our team, and this role requires someone who thrives under pressure, communicates with urgency, and takes pride in solving daily operational puzzles.

As Field & Administrative Coordinator, you are the operational engine connecting our clients, office, and cleaning technicians. You will manage the dispatch schedule, answer client messages and phone calls, and handle technician requests while they are in the field. It's fast paced, requires attention to detail, and the ability to task switch while prioritizing responsibilities accordingly.

Core Responsibilities

• Connect Field & Office: Act as the primary support line for cleaning technicians, handling scheduling adjustments, route changes, and real-time field questions.
• Drive Administrative Order: Manage daily records, optimize operational systems, and maintain precise data accuracy across platforms.
• Elevate Client Experience: Manage client communication and follow-ups with speed, warmth, and professional authority.
• Process Optimization: Proactively identify bottlenecks in daily operations and implement systems to eliminate recurring problems.

Who Thrives Here

• Resilient Under Pressure: You stay calm, organized, and focused when schedules shift or unexpected field issues arise.
• Proactive Owner: You solve problems before being asked and refuse to let details drop.
• Clear Communicator: You communicate quickly, directly, and respectfully with both clients and staff.

Why It Matters

Great service doesn't happen by accident. You create the structure and support that allow our field teams to succeed and Happy House to grow.

Our Culture

Happy House Cleaning's culture is our mission, vision, and values in action.

• Autonomy: Encourage initiative, ownership, and problem-solving
• Integrity: Hold ourselves accountable to high standards
• Meaning: Take pride in our profession and the work we do

Applications without both a resume and cover letter will not be considered. Your cover letter is an opportunity to showcase your writing skills and demonstrate your fit with our culture.