Field Account Representative

Piovan S.p.A.; Houston (TX); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Profit sharing

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition reimbursement

Job summary

Conair is seeking a Field Account Representative for Customer Care to grow aftermarket sales, including service contracts, maintenance, spare parts, and training. You will travel up to 50% and work from a home office, serving as the primary contact for customers in the sale and management of these offerings.

You will engage in proactive campaigns, lead development, and coordinated bundling of services while maintaining CRM records and forecasting field activity.

Qualifications

• Degree in Business Administration, Engineering/Technology, or related field; OR 2+ years of relevant work experience in sales, customer service, or industrial environments.
• Interest in growing into a Business Development Manager role.
• Strong communication skills—both verbal and written.
• Demonstrated ability to build rapport and maintain relationships.
• Foundational understanding of sales processes; experience with CRM tools preferred.
• Ability to listen effectively, ask qualifying questions, and identify customer needs.
• Basic technical aptitude and willingness to learn industrial equipment solutions.
• Strong organization skills, attention to detail, and ability to manage multiple priorities.
• Self-motivated with a strong sense of urgency and follow-through.
• Ability to work cooperatively with cross-functional teams over time.

Responsibilities

• Customer Engagement & Lead Development: Identify potential customers and new opportunities for aftermarket services.
• Customer Engagement & Lead Development: Make proactive outbound calls and emails to support sales campaigns and generate qualified leads.
• Customer Engagement & Lead Development: Educate customers on the value of service contracts, preventive maintenance, and other Customer Care offerings.
• Customer Engagement & Lead Development: Build and maintain positive relationships with customer personnel involved in equipment operation and maintenance.
• Campaign & Project Support: Assist with the execution of sales and marketing campaigns for aftermarket products.
• Campaign & Project Support: Support trade shows, conferences, and customer events — including preparing materials and answering basic inquiries.
• Campaign & Project Support: Collaborate with internal departments to help structure and implement customer care offerings.
• Data & Market Insight: Analyze customer feedback and sales data to identify potential opportunities.
• Data & Market Insight: Understand customer pain points and communicate them internally to help refine value-added solutions.

Job description

Overview

Conair is an established industry leader seeking a Field Account Representative for Customer Care. The role focuses on increasing sales of aftermarket offerings such as Service Contracts, Preventive Maintenance, Spare Parts, Training, Extended Warranties, and other value-added services for our industrial equipment customers. The position emphasizes translating the Customer Care value proposition into real business value for customers.

If you are excited about sharing knowledge, working with customers, exploring new technologies, and traveling to new destinations, this opportunity is for you.

Role

The Field Account Representative is responsible for planning and conducting campaigns, coordinating optimum bundling of aftermarket offerings, and engaging in proactive sales visits and calls that lead to initial and renewed sales of these products.

You will serve as a primary point of contact for our customers on the sale and management of these products, achieving quotas and goals. This position reports to the Business Development Manager and is field-based (you can work from a home office) with expected travel up to 50%.

Key Responsibilities

• Customer Engagement & Lead Development
  • Identify potential customers and new opportunities for aftermarket services.
  • Make proactive outbound calls and emails to support sales campaigns and generate qualified leads.
  • Educate customers on the value of service contracts, preventive maintenance, and other Customer Care offerings.
  • Build and maintain positive relationships with customer personnel involved in equipment operation and maintenance.
  • Support the sales cycle by gathering customer requirements, documenting needs, and preparing handoffs for Business Development Managers.
  • Maintain accurate records of interactions, opportunities, and activities in CRM systems.
  • Help coordinate bundling, upsell opportunities, and follow-up actions as directed.
  • Participate in forecasting activities by tracking trends and reporting feedback from the field.
• Campaign & Project Support
  • Assist with the execution of sales and marketing campaigns for aftermarket products.
  • Support trade shows, conferences, and customer events — including preparing materials and answering basic inquiries.
  • Collaborate with internal departments to help structure and implement customer care offerings.
• Data & Market Insight
  • Analyze customer feedback and sales data to identify potential opportunities.
  • Understand customer pain points and communicate them internally to help refine value-added solutions.
  • Learn and apply consultative selling techniques to address business challenges for customers.

Duties and Requirements

• Education & Experience
  • Degree in Business Administration, Engineering/Technology, or related field; OR 2+ years of relevant work experience in sales, customer service, or industrial environments.
• Skills & Qualifications
  • Interest in growing into a Business Development Manager role.
  • Strong communication skills—both verbal and written.
  • Demonstrated ability to build rapport and maintain relationships.
  • Foundational understanding of sales processes; experience with CRM tools preferred.
  • Ability to listen effectively, ask qualifying questions, and identify customer needs.
  • Basic technical aptitude and willingness to learn industrial equipment solutions.
  • Strong organization skills, attention to detail, and ability to manage multiple priorities.
  • Self-motivated with a strong sense of urgency and follow-through.
  • Ability to work cooperatively with cross-functional teams over time.
• Preferred (Not Required)
  • Experience in industrial manufacturing or technical product environments.
  • Prior exposure to subscription services, support contracts, or aftermarket sales.
  • Experience with Salesforce or equivalent CRM.
  • Experience with SAP or equivalent ERP.

PiovanGroup offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.

PiovanGroup is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.