Field Access Manager, Southeast - Jacksonville, FL / Mobile, AL

Galderma; Mobile (AL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with employer match

Paid time off

Job summary

Galderma seeks a Field Access Manager for the Southeast region, covering Jacksonville, FL and Mobile, AL. The role focuses on helping accounts gain access to Galderma’s biologic therapies, providing education and patient support while partnering with cross-functional teams.

You will work with US cross-functional teams and external partners to optimize the patient journey, resolve access challenges, and ensure compliance and confidentiality in all interactions.

Qualifications

• Bachelor’s degree in relevant field required.
• 5+ years in the pharmaceutical industry; dermatology/biologic experience preferred.
• 2+ years in a reimbursement or access role supporting prescription products.
• Proven experience launching new-to-market specialty products and resolving access challenges.
• Understand utilization management tools, prior authorizations and appeals.
• Account management experience preferred; cross-functional collaboration required.
• Excellent communication and presentation skills; ability to convey points succinctly.
• Strong analytical/strategic thinking; adaptable with urgency.
• Proficient in English and MS Office (Word, Excel, PowerPoint).

Responsibilities

• Optimize patient and account experience in the field.
• Identify and troubleshoot access challenges for patients.
• Educate accounts on patient support services and access to therapy.
• Support regional sales by assisting 5–7 Account Managers.
• Ensure compliance and patient confidentiality in access processes.
• Collaborate with Sales, Market Access and Patient Services teams.
• Coordinate with external stakeholders like Specialty Pharmacies and HUB services.
• Act as subject matter expert to reduce non-clinical barriers to access.

Skills

Communication

Presentation

Analytical thinking

Collaboration

English proficiency

Education

Bachelor’s degree in relevant field

Tools

MS Office

CRM systems

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Field Access Manager, Southeast

Location: Jacksonville, FL / Mobile, AL

The Opportunity

The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma’s biologic treatment. The role is in Galderma’s Therapeutic Dermatology Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis.

The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.

Key Responsibilities

• Key member in optimizing the experience for both the patient and the account
• Identify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma products
• FAMs will educate and support accounts by:
  • Deliver information and education on Galderma’s patient support services and product access to solve complex reimbursement challenges
  • Support the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account Managers
  • Adhere to complex compliance business rules to ensure patient confidentiality and access to care
  • Resolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region
  • Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experience
• Partner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey
• Act as a subject matter expert to assist customers’ in reducing non-clinical barriers to patient access to therapy
• Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs

Qualifications

• Bachelor’s degree in relevant field required
• 5+ years of experience in the pharmaceutical industry; dermatology and/or biologic experience preferred
• 2+ years in a reimbursement or access role supporting prescription based products
• Proven experience successfully launching new to market specialty products and resolving difficult access challenges
• Understands utilization management tools, prior authorizations and appeals
• Account management experience preferred
• Cross-functional experience required, proven track record of collaboration and coordination
• Exceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customers
• Comprehensive analytical/strategic thinking skills
• Ability and confidence to work effectively and with a sense of urgency
• Adaptability, resilience and tenacity and ability to quickly pivot
• Proficient in English, MS Office; especially Word, Excel, and PowerPoint

Physical Requirements And Work Environment

This role requires regular travel and the ability to effectively perform work in a variety of professional environments, including customer sites, healthcare settings, conferences, and company locations. Responsibilities may involve extended periods of driving, standing, walking, and presenting, as well as transporting materials necessary to support customer interactions and business objectives. Work environments and physical requirements may vary based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.

Benefits

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer

At Galderma, you’ll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Don’t meet every single requirement? At Galderma, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role, but your experience doesn't align perfectly with the qualifications listed, we encourage you to apply anyway!

If you are considering employment at Galderma, review our job postings at www.galderma.com/us/careers.