Field Access Manager, Immunology - Fresno / Thousand Oaks, CA

Galderma Laboratories; Fresno (CA); On-site; USD 160,000 - 170,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Job summary

Galderma is seeking a Field Access Manager, Immunology, to support patient access to biologic therapies across a defined geography. The role collaborates with cross-functional teams, accounts, and external partners to optimize reimbursement and patient journey.

The ideal candidate brings 5+ years in pharma, 2+ years in access roles, and strong communication skills to navigate complex access challenges and launch new to market products.

Qualifications

• Bachelor's degree in a relevant field required.
• 5+ years in the pharmaceutical industry; dermatology/biologic experience preferred.
• 2+ years in a reimbursement or access role supporting prescription products.
• Proven launch experience for specialty products and resolving access challenges.
• Knowledge of utilization management, prior authorizations and appeals.
• Strong communication, collaboration and analytical skills.

Responsibilities

• Optimize patient and account experience across assigned geography.
• Identify and resolve access challenges for patients prescribed Galderma products.
• Educate accounts on patient support services and reimbursement options.
• Support regional sales teams and multiple account managers.
• Ensure compliance with patient confidentiality and access policies.
• Collaborate with Sales, Market Access and Patient Services to improve patient journeys.
• Engage with external stakeholders like Specialty Pharmacies for seamless access.
• Serve as subject matter expert to reduce non-clinical barriers to therapy.

Skills

Exceptional communication

Presentation skills

Analytical thinking

Cross-functional collaboration

Account management experience

Education

Bachelor's degree in relevant field

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Field Access Manager, Immunology

Location: Fresno / Thousand Oaks, CA

The Opportunity

The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma's biologic treatment. The role is in Galderma's Therapeutic Dermatology Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis. The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.

Key Responsibilities

• Key member in optimizing the experience for both the patient and the account
• Identify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma products
• FAMs will educate and support accounts by:
• Deliver information and education on Galderma's patient support services and product access to solve complex reimbursement challenges
• Support the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account Managers
• Adhere to complex compliance business rules to ensure patient confidentiality and access to care
• Resolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region
• Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experience
• Partner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey
• Act as a subject matter expert to assist customers' in reducing non-clinical barriers to patient access to therapy
• Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs

Qualifications

• Bachelor's degree in relevant field required
• 5+ years of experience in the pharmaceutical industry; dermatology and/or biologic experience preferred
• 2+ years in a reimbursement or access role supporting prescription based products
• Proven experience successfully launching new to market specialty products and resolving difficult access challenges
• Understands utilization management tools, prior authorizations and appeals
• Account management experience preferred
• Cross-functional experience required, proven track record of collaboration and coordination
• Exceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customers
• Comprehensive analytical/strategic thinking skills
• Ability and confidence to work effectively and with a sense of urgency
• Adaptability, resilience and tenacity and ability to quickly pivot
• Proficient in English, MS Office; especially Word, Excel, and PowerPoint

This role requires regular travel and the ability to effectively perform work in a variety of professional environments, including customer sites, healthcare settings, conferences, and company locations. Responsibilities may involve extended periods of driving, standing, walking, and presenting, as well as transporting materials necessary to support customer interactions and business objectives. Work environments and physical requirements may vary based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Compensation

The target base salary range for this role is $160,000-$170,000 per year. This range reflects the anticipated compensation for the role. Where pay falls within the range may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations.

In addition to base salary, this role is eligible to participate in a commission plan, subject to plan terms and eligibility requirements.

Benefits

• Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer

At Galderma, you'll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.