Field Access and Reimbursement, Regional Director

Dompé; Indianapolis (IN); On-site; USD 140,000 - 190,000; Full time

Job summary

Dompé is seeking a Regional Director of Field Access and Reimbursement in the United States (Indiana/Indianapolis) to lead market access strategies and a regional FRM team focused on patient access for OXERVATE. You will coach FRMs, partner with sales, payer teams, and hub operations, and drive compliant access solutions across the region.

The role requires deep knowledge of pharma market access, strong leadership, and the ability to deliver exceptional patient and provider experiences.

Qualifications

• 7+ years of pharma/biotech experience with a focus on patient and/or market access.
• At least 4 years of field access and reimbursement experience.
• Deep understanding of the patient access landscape in the specialty marketplace.
• Ability to influence and lead the Market Access / Patient Services organization.
• Experience educating customers on technology platforms.

Responsibilities

• Hire, onboard and develop a high-performing team of FRMs with compliant execution.
• Provide coaching, guidance and evaluation to ensure compliant access and reimbursement support.
• Collaborate with sales leadership to prioritize addressing patient access barriers.
• Ensure customer education on Dompé access solutions and local market landscape.
• Partner with strategy to align solutions with patient journey and provider experience.
• Support digital enrollment platform utilization to streamline user experience.
• Develop strategies and messaging to optimize the patient journey and provider experience.
• Inspire cross-functional collaboration to analyze reimbursement issues and advise internal partners.
• Identify and address patient and practice access issues regionally with stakeholders.
• Leverage analytics to improve regional performance and program design.
• Collaborate with IT to ensure compliant systems supporting patient journey.

Skills

Market access strategy

Field Access leadership

Team coaching

Cross-functional collaboration

Stakeholder management

Patient education

Digital enrollment platforms

Data analytics

Presentation to leadership

Education

Bachelor’s degree

MBA or master’s degree

Tools

Salesforce

CRM platforms

Job description

ROLE: Regional Director, Field Access and Reimbursement

Purpose:

Reporting to the Senior National Director of Field Access and Reimbursement, the Regional Director of Field Access and Reimbursement will lead the implementation and execution of HCP facing market access and patient services strategies to achieve appropriate access for OXERVATE. They will serve as a critical frontline leader of Field Reimbursement Managers leading the East or West FRM team. In this role they will need to prioritize the coaching and leading of FRMs but also play a role in addressing access barriers to support their team and region.

The successful candidate will have a unique mix of skills that includes subject matter expertise in compliantly addressing access barriers that patients face in the specialty marketplace, as well as a proven track record of developing and leading teams and working across internal and external stakeholders to facilitate access and deliver excellent customer support on behalf of patients.

This role is at the forefront of the Dompé effort to deliver transformative solutions to support patient access for OXERVATE and will play an active part in the strategy and design of Dompé’s access programs.

The Regional Director of Field Access and Reimbursement will need to foster a strong and collaborative culture within Field Access and Reimbursement by collaborating with the existing Patient Access Manager leadership team to create high-functioning team partnership aligned to supporting the patient journey together.

In hiring and establishing a new team of FRMs they will also need to possess strong cross-functional collaboration skills while partnering compliantly with other functions within Dompé: Program Design and Strategy, Hub Services, Marketing, Sales, Payer Teams, Trade, Legal and Compliance.

Description:

• Hire, onboard and ensure their new team of FRMs are prepared to compliantly execute on team objectives.
• Hands on leadership providing coaching, guidance and evaluation to ensure FRM complaint execution of all access and reimbursement support.
• Complaint collaboration with sales leadership to ensure appropriate team engagement and prioritization when addressing access barriers for patients
• Ensures team is providing appropriate customer education on Dompe access solutions and the local market landscape.
• Partners with the strategy team to ensure solutions are optimized to support the patient journey and deliver excellent patient and provider experience.
• Supports team in ensuring appropriate utilization of digital enrollment platforms to streamline user experience and gain efficiencies.
• Contribute to the development of strategies, tactics, and messaging that will optimize the Oxervate patient journey and deliver an excellent provider experience.
• Inspire the FRM team to work cross functionally to analyze reimbursement/access issues and act as the local access and reimbursement resource for internal partners.
• Partner with internal and external stakeholders to identify, anticipate and address patient and practice access and reimbursement issues in the region.
• Leverage analytics and reimbursement data to identify areas of improvement within the region and make appropriate recommendations on program design and performance.
• Collaborate with IT to ensure systems are set up to facilitate consistent and compliant activities that support the patient journey.
• Partner with National Senior Director to maintain/update SOP’s, work instructions and other foundational department documents to ensure consistent compliant execution by the PAM and FRM teams.
• Partner with other functional leaders to ensure appropriate levels of collaboration and boundaries between roles are delivered compliantly.
• Proactively support department leadership on projects as needed.

Qualifications

• 7+ years of pharma/biotech experience with a focus on patient and/or market access
• At least 4 years of field access and reimbursement experience
• Deep understanding of the patient access landscape and grasp of the patient access journey in the specialty marketplace
• Ability to establish yourself as an influential thought leader on patient support services within the Market Access / Patient Services organization
• Experience optimizing and educating on customer facing technology platforms
• Firm grasp of the compliance and regulatory environment
• Demonstrated ability to think strategically, anticipate changes in the marketplace, and be the voice of the patient and customer in the region
• Launch experience building and leading field reimbursement teams with experience in sizing, targeting and customer segmentation is a plus
• Experience with field operations and the systems and infrastructure needed to support access roles to best meet the needs of patients and HCPs is a plus
• Knowledge and experience with FRM requirements for Salesforce and CRM platforms
• Expertise within the pharmacy benefit landscape as well as expertise with buy and bill
• Experience in fostering collaborative and compliant environments with Hub operations teams and internal case management teams (vendor management a plus)
• Specialty pharmacy and trade experience a plus
• Ophthalmology market experience, ideally in anterior segment; experience in optometry is also a plus
• Comfortability creating presentations and delivering compelling messages to senior leadership
• Bachelor’s degree is required, MBA or master’s level degree a plus