Fiber Technician I/II/III DOE

Clearwave Fiber LLC; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Lucrative bonus plans

Medical, dental, and vision plans

Life insurance

Paid Time Off

401(k)

Employee Assistance Plan

Employee Referral Plan

Free services

Tuition reimbursement

Associate recognition program

Advancement opportunities

Collaborative work environment

Job summary

Clearwave Fiber LLC is seeking a results-driven Fiber / Installation Repair Technician to deliver customer delight through technical expertise and strong communication. You will splice, maintain and repair underground, direct bury, and aerial fiber cables, and install telecom services from vault to customer premises.

Responsibilities include testing signal strength, operating OPM and VOM tools, and traveling to job sites as needed.

Qualifications

• High School diploma or GED.
• Telecommunications (Fiber Optic, Telephone, CATV) experience preferred.
• Ability to communicate effectively with customers, employees and management.
• Valid driver’s license with history of safe driving record.
• Knowledge of current industry terminology, procedures, and equipment preferred.
• Must work in confined spaces such as attics and crawl spaces; tolerate environmental conditions.
• Must be able to work from a ladder using required hand tools.

Responsibilities

• Splices/terminates fiber optic cable according to standard procedure and specifications.
• Maintains, tests, and measures fiber optic signal strength from street to house.
• Installs telecommunications services by identifying and connecting cables at vault/tap and customer premises.
• Installs inside wiring and fiber optic equipment at the customer premise; connects wireless devices and tests service.
• Communicates effectively with customers and colleagues; maintains professional relationships.
• Operates hand tools and test equipment including OPM and VOM.
• Maintains vaults and taps; reports maintenance needs to supervisor.
• Travels to sites as necessary via company vehicle; adheres to safety rules.
• Accesses cables by climbing ladders; handles confined spaces and difficult access areas.

Skills

Fiber splicing

Cable testing

Equipment installation

Customer communication

Tool operation

Safety compliance

Travel to sites

Education

High School diploma or GED

Tools

Optical Power Meter (OPM)

Volt-Ohm Meter (VOM)

Job description

We are looking for a results-driven and detail-oriented Fiber / Installation Repair Technician who combines a great work ethic with the ability to apply critical thinking and smart-handed skills to envision and deliver customer delight. It is also important that you demonstrate excellent communication and interpersonal skills to effectively interact with customers and colleagues.

As a Fiber Technician, you will be expected to utilize experience, technical aptitude, critical thinking and proven techniques to provide our customers with technology solutions in all areas they require. You will additionally be required to splice, maintain and repair all underground, direct bury, and aerial cables used to High-Speed Data service over all fiber optic plants.

What you will do:

• Splices/terminates fiber optic cable according to standard procedure and company, governmental and electrical specifications.
• Maintains, tests, and measures fiber optic signal strength using test equipment from street to house.
• Installs telecommunications services by identifying and connecting correct cables at the vault/tap; installing temporary drop if possible; installing inside wiring; installing fiber optic equipment at the customer premise; connecting wireless devices and testing service.
• Communicates independently, effectively, clearly and professionally with customers, outside technical staff, employees, supervisors and managers. Establishes and maintains considerate and cooperative relationships with coworkers, supervisors, and customers.
• Operates both hand tools, including drills, saws, and test equipment, including Optical Power Meters (OPM), and Volt Ohm Meters (VOM).
• Maintains vaults and taps as needed. Reports any maintenance required to supervisor
• Travels to sites as necessary and on-demand via company vehicle, complying with traffic laws, safety rules, regulations and practices.
• Accesses cable, pedestals and other equipment by climbing ladders, entering crawlspaces or attics, walking through muddy areas or through brush and by digging.
• Maintains equipment, tools and vehicles in working condition; submits and fills out necessary clerical forms such as time, mileage, gas tickets and material and equipment charge-outs.
• Performs other related duties as assigned.

Requirements

What you will need:

• High School graduate or General Education Diploma
• Telecommunications (Fiber Optic, Telephone, CATV) experience preferred
• Ability to communicate effectively with customers, employees and management
• Valid driver’s license with history of safe driving record
• Knowledge of current industry-related terminology, procedures, and equipment preferred
• Must possess the ability to work in confined spaces such as attics and crawl spaces. Must also be able to tolerate environmental conditions associated with confined spaces.
• Must be able to work from a ladder while using the required hand tools

Additional Qualifications Desired:

• Ability to read and interpret construction drawings
• Basic understanding of service order flow and process
• IPTV/ ADSL Installation and repair experience
• Understanding of RUS and Company construction standards and specifications
• Basic computer knowledge
• Basic electricity knowledge

Benefits:

Clearwave Fiber appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions such as:

• Lucrative bonus plans
• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid Time Off
• 401(k)
• Employee Assistance Plan
• Employee Referral Plan

Additional Perks

• Free services, if living within service area
• Tuition reimbursement
• Associate recognition program
• Advancement opportunities
• Collaborative work environment

Pre-hire Processes:

Clearwave Fiber is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

EOE/Disability