Fiber Network Service Operations Specialist

Lumos; Port Charlotte (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Bonus options

PTO and holidays

HSAs and FSAs

Employer-paid life and disability

EAP

401K with employer match

Wellness program

Employee referral bonuses

Discounts on Lumos Fiber Internet

Job summary

Lumos is seeking Service Operations Technicians to install, test, and maintain fiber services for homes and businesses. You will set up fiber facilities, test GPON/PON, and manage cross-connects at LCC cabinets while coordinating with our SOC onsite.

Ideal candidates have 1+ year telecom experience, a valid driver’s license, and strong customer-facing skills; it’s a hands-on role that requires safety awareness and the ability to lift 50 lbs.

Qualifications

• 1+ year Fiber or Telecom industry experience required.
• Valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes’ driving distance of assigned reporting location.

Responsibilities

• Performs preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites.
• Conducts advanced OTDR traces & fiber characterization.
• Installs and troubleshoots basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.).
• Manages data entry tasks, including updating trouble tickets, orders, timesheets, etc.
• Serves as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment.
• Supports RSB engineering projects, including installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and equipment upgrades.

Skills

Customer interaction

Verbal communication

Safety-conscious

MS Office

Fiber knowledge

Education

High school diploma or equivalent

Tools

GPON knowledge

Fiber cabling

Network testing equipment

Cross-connects

Job description

Lumos is seeking Service Operations Technicians to install, test, and maintain fiber services for homes and businesses. You will set up fiber facilities, test GPON/PON, and manage cross-connects at LCC cabinets while coordinating with our SOC onsite.

Ideal candidates have 1+ year telecom experience, a valid driver’s license, and strong customer-facing skills; it’s a hands-on role that requires safety awareness and the ability to lift 50 lbs.