Operations Service Technician I

Lumos; Charleston (SC); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Bonus options

PTO & Holidays

HSAs/FSAs

Life and disability insurance

EAP

Job summary

Lumos is hiring an Operations Service Technician I to install, test, and maintain fiber services for homes and businesses. You will set up fiber facilities, configure routers, switches, and ONTs, and work with the SOC to ensure seamless connectivity.

This hybrid role requires dispatches to customer sites, strong customer interaction skills, and the ability to handle a range of provisioning and troubleshooting tasks in the field.

Qualifications

• High School Diploma or equivalent required.
• Experience interacting directly with customers to troubleshoot and resolve issues.
• Ability to use MS Office Suite for data entry and ticket processing.

Responsibilities

• Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
• Performs data entry tasks: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment.
• Configures Wi-Fi: SSID settings, Guest Network Access & firewall options.
• Troubleshoots and resolves wireless connectivity issues.
• Installs and troubleshoots customer on-premise equipment (gateways, routers, switches).
• Performs other duties and cross-functional projects as needed.

Skills

Customer service

MS Office

Communication

Detail oriented

Education

High School Diploma or equivalent

Tools

Zhone

SmartRG

AirTies

Job description

United States of America (USA), Remote; United States of America (USA), South Carolina

Operations Service Technician I

Lumos is looking for an Operations Service Technician I to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses. Technicians set up fiber facilities, including Multi-Ports, and remove company-owned ONTs as needed. You will handle provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more. Additionally, you’ll install cross-connects at cross-connect and LCC cabinets for fiber circuits. Working onsite with customers and in collaboration with our Service Operations Center (SOC), you’ll play a key role in ensuring seamless connectivity.

***Hybrid Position - dispatches to customer sites in accordance with daily schedule.***

Why Lumos:

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.

What You’ll Do:

• Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
• Perform data entry tasks on computers: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment, and updating internet service.
• Provisions & configures Wi-Fi: SSID settings, Guest Network Access & wireless firewall options.
• Troubleshoots and resolves wireless connectivity issues.
• Installs and troubleshoots customer on-premise equipment (e.g., residential gateways, routers, switches, security systems, and station wiring).
• Installs and troubleshoot circuits (e.g., Voice, Broadband).
• Performs other duties as assigned, including departmental & cross-functional projects.
• Training Components – Technician I (Non-Inclusive):
  • Training may include Zhone, SmartRG, AirTies, cabling and testing, Light Level Meter operation, and other relevant training as deemed necessary.

What You’ll Bring:

• 0+ years of related experience.
• High School Diploma or equivalent required.
• Valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes of the normal reporting location, including home-based work locations.
• Experience interacting directly with customers to troubleshoot and resolve issues.
• Experience using MS Office Suite.
• Available for various schedules, including weekends, holidays, overtime, and on-call duties as needed.

What Makes You a Great Fit:

• Fiber or Telecom industry experience preferred.
• Strong verbal and written communication skills.
• Safe driving record.
• Ability to understand and use technical documentation.
• Detail-Oriented and Quality-Driven: Committed to accuracy and thoroughness, proactively seeks and applies feedback for continuous improvement, and consistently monitors work to uphold and enhance quality standards.

Physical Requirements:

• Ability to climb utility poles (where applicable) and work at heights.
• Utilize handle extension and stepladders as required.
• Ability to work in attics, crawl spaces, and confined areas.
• Capable of lifting and transporting 50 lbs. over a distance of 50 feet.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

Applicant Eligibility Notice:
Applicants must be at least eighteen (18) years of age at the time of application.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individualswith disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.