Fiber Network Installer & On-Site Tech

IQ Fiber; Jacksonville (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

IQ Fiber is hiring a Fiber Installation Technician to install, configure Wi‑Fi routers, test, and ensure customer acceptance of our FTTH service. You will handle service calls, changes, and disconnects while delivering friendly, professional service in home or business settings.

The role requires experience with indoor/outdoor fiber installations, GPON equipment, and strong interpersonal skills to work directly with customers. Join a growing team focused on reliable, transparent service.

Qualifications

• Minimum 6 months of fiber optics installation and 2+ years of broadband installation experience.
• Valid driver’s license with satisfactory driving record.
• Ability to set up Wi‑Fi networks and diagnose hardware/software issues.

Responsibilities

• Perform fiber internet installations and resolve service tickets per standards and safety codes.
• Set up initial Wi‑Fi networks and troubleshoot connectivity issues.
• Perform basic fiber splicing and maintenance with GPON knowledge.
• Document actions, readings, and resolutions in the installation or service ticket.
• Meet or exceed KPIs such as install completion, quality, CSAT, MTTR.

Skills

Fiber installation

GPON knowledge

Customer communication

Job description

IQ Fiber is hiring a Fiber Installation Technician to install, configure Wi‑Fi routers, test, and ensure customer acceptance of our FTTH service. You will handle service calls, changes, and disconnects while delivering friendly, professional service in home or business settings.

The role requires experience with indoor/outdoor fiber installations, GPON equipment, and strong interpersonal skills to work directly with customers. Join a growing team focused on reliable, transparent service.