Fiber Internet Install Pro - Elevate Home Connectivity

IQ Fiber

Jacksonville (FL)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

IQ Fiber is seeking a Fiber Installation Technician responsible for installation, Wi‑Fi router configuration, testing, and customer acceptance of IQ Fiber's FTTH service. This role also handles internet service calls, service changes, and disconnects.

The successful candidate will work directly with customers in home or business settings and have experience with fiber broadband installation and repair, indoor and outdoor work, plus working knowledge of GPON terminals and equipment.

Qualifications

Minimum 6 months of fiber optics installation and maintenance experience and 2+ years of broadband installation and maintenance experience; working knowledge of GPON, related terminals and equipment, and basic fiber splicing required, or equivalent experience.

Responsibilities

Perform assigned fiber internet installations and resolve service tickets following established company, industry (TIA/EIA, ANSI, BICSI), and safety codes, standards, and procedures.
Set up initial Wi‑Fi networks and diagnose and resolve technical hardware and software issues involving internet and Wi‑Fi connectivity.
Perform basic fiber splicing and maintenance activities with working knowledge of GPON and related terminals and equipment.
Utilize company systems and tools to proactively identify and resolve potential issues before marking installs or service calls complete; document all actions, quality measures, readings, and resolutions in the installation order or service ticket.
Meet or exceed individual and team key performance metrics including install completion, quality, CSAT, and Mean Time to Resolution (MTTR).
Interact with customers in a professional manner, effectively communicating IQ Fiber's products and services to foster positive relationships.
Coordinate and communicate with internal teams, including dispatch, to complete job assignments and meet company service objectives.
Arrive on time to job sites in professional attire with all required safety gear, tools, parts, CPE, and installation materials needed to complete assigned work.
Operate and maintain all assigned vehicles and equipment within company safety and brand standards, ensuring vehicles are stocked with required materials at all times.