Fiber Installations Technician – Fast Internet & Great Benefits

Centric Fiber Op Co, LLC; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

PTO policy

Several paid holidays

401(k) plan with company match

Job summary

Centric Fiber Op Co, LLC is seeking a Technician – Fiber Installations to install and service fiber connections in residential communities. You will perform fiber splicing, install equipment, test networks, and troubleshoot on-site while coordinating with builders and subscribers.

This role requires a High School Diploma or GED, 2+ years in telecom or mass media, a valid driver’s license, and willingness to travel within Texas.

Qualifications

• 2+ years of related telecommunications or mass media experience.
• High School Diploma or GED.
• Valid driver’s license and clean driving record.
• Ability to work hours that may include evenings, weekends, and holidays if necessary.

Responsibilities

• Perform fiber splicing, testing, and troubleshooting of fiber optic cables and connections.
• Point of contact for 3rd party contractors for troubleshooting.
• Conduct residential home installations of internet, phone, TV, and cable services.
• Provide customer assistance, education, and information on Centric services, customer equipment, and products.
• Troubleshoot and resolve service issues on-site.
• Upsell applications and additional equipment to customers when appropriate.
• Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.
• Interface with customer and technical service departments to collaborate on subscriber issues, develop troubleshooting and corrective action plans, work scheduling, and ticket clearing.
• Install, service, disconnect, change, or reconnect telephone and modem equipment, serving customer residences.
• Install, service, disconnect, change, or reconnect for television and provisioning in MAUI system.
• Provide general maintenance and troubleshooting for FDHs.
• Assist ISP tech with troubleshooting and maintenance of distribution cabinets.
• On call support for after-hours and weekend issues.
• Support region with rollout of new equipment and software rollouts.
• Ensure all work is completed in accordance with company procedures and in compliance with municipal, state, and federal laws and guidelines.

Skills

Fiber splicing

Troubleshooting

Customer service

Teamwork

Education

High School Diploma or GED

Job description

Centric Fiber Op Co, LLC is seeking a Technician – Fiber Installations to install and service fiber connections in residential communities. You will perform fiber splicing, install equipment, test networks, and troubleshoot on-site while coordinating with builders and subscribers.

This role requires a High School Diploma or GED, 2+ years in telecom or mass media, a valid driver’s license, and willingness to travel within Texas.