Fiber Installations Specialist - Field Tech

Centric Fiber Op Co, LLC; Buda (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Centric Services is seeking a Technician – Fiber Installations to install and service fiber connections in residential communities. This role involves fiber splicing, home installations, and troubleshooting, with daily reporting to the office and travel to Centric communities.

You will work with customers and technical teams to resolve issues, upsell services when appropriate, and support new equipment rollouts.

Qualifications

• 2+ years of related telecommunications or mass media experience.
• Previous customer service experience.
• Valid driver’s license with clean driving record.
• Ability to work evenings, weekends, and holidays if necessary.
• Willingness to travel locally and to other markets in Texas.

Responsibilities

• Perform fiber splicing, testing, and troubleshooting of fiber optic cables.
• Install residential internet, phone, TV, and cable services.
• Troubleshoot and resolve on-site service issues.
• Upsell applications and additional equipment when appropriate.
• Coordinate with customers and internal teams to resolve subscriber issues.
• Support after-hours and weekend service needs.
• Ensure work complies with company procedures and laws.

Skills

Telecommunications

Customer service

Valid driver's license

Education

High School Diploma or GED

College-level telecommunications training

Job description

Centric Services is seeking a Technician – Fiber Installations to install and service fiber connections in residential communities. This role involves fiber splicing, home installations, and troubleshooting, with daily reporting to the office and travel to Centric communities.

You will work with customers and technical teams to resolve issues, upsell services when appropriate, and support new equipment rollouts.