Fiber Installation Technician

Greenlight Networks; Buffalo (NY); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Training & career growth

Job summary

Greenlight Networks is seeking an Outside Fiber Technician in Buffalo, NY, to install, maintain, and troubleshoot fiber optic networks for homes and businesses. You will serve as the first in-field contact, delivering high-quality service and ensuring a positive customer experience.

This role involves outdoor work, reading network diagrams, following NEC safety standards, and collaborating with technicians and operations teams to maintain reliability and safety.

Qualifications

• 1+ years of experience in telecommunications, cable, broadband, fiber installation, or related field service work.
• Experience with fiber optic installations, troubleshooting, testing, and basic splicing.
• Familiarity with telecommunications construction, outside plant, or structured cabling environments.
• Knowledge of customer premise equipment, home networking, and internet service installations.

Responsibilities

• Install, test, maintain, and troubleshoot fiber optic systems and networks.
• Perform fiber cable pulling, routing, suspension, termination, splicing, and testing.
• Read network prints and follow color-coded routing and fiber documentation.
• Provide exceptional customer service at every installation and service location.

Skills

Customer service

Teamwork

Safety-conscious

Willing to learn

Education

Technical school or vocational training

Tools

Fiber optic tools

Cable pulling equipment

Job description

About the Organization Deliver an exceptional experience. Make a real impact. Grow with us.
At Greenlight Networks, we're not just building a network-we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber-optic network delivering internet speeds up to 8 Gigabits per second to homes and small businesses. Today, we serve more than 225,000 homes and nearly 10,000 businesses across New York, with continued expansion into Pennsylvania and Baltimore.
Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

Category Outside Operations

Full-Time/Part-Time Full-Time

Location Buffalo, NY

Description

Build the Future of Connectivity!

Are you an experienced telecom, cable, or fiber installation professional looking for an opportunity to work with cutting-edge fiber technology? Join our growing team as an Outside Fiber Technician and play a key role in delivering high-speed fiber internet services to residential and business customers.

As one of the first team members our customers interact with in the field, you'll represent our brand by providing exceptional service, expert installation, and technical excellence. If you enjoy working outdoors, solving problems, and taking pride in quality workmanship, we'd love to hear from you.

What You'll Do

As an Outside Fiber Technician, you will be responsible for installing, maintaining, and troubleshooting fiber optic infrastructure while ensuring an outstanding customer experience.

Key Responsibilities

• Install, test, maintain, and troubleshoot fiber optic systems and networks.
• Perform fiber cable pulling, routing, suspension, termination, splicing, and testing.
• Conduct cabling testing, certification, and documentation across various media types.
• Read network prints and follow color-coded routing and fiber documentation.
• Diagnose and resolve service issues efficiently and professionally.
• Ensure all work is completed in compliance with National Electrical Code (NEC) standards, company procedures, and safety regulations.
• Work closely with fellow technicians and operations teams to deliver reliable service to residential and business customers.
• Maintain tools, equipment, and company vehicles in a safe and professional manner.
• Provide exceptional customer service at every installation and service location.
• Assist with additional operational and network support activities as needed.

.Preferred Experience

• 1+ years of experience in telecommunications, cable, broadband, fiber installation, or related field service work.
• Experience with fiber optic installations, troubleshooting, testing, and basic splicing.
• Familiarity with telecommunications construction, outside plant, or structured cabling environments.
• Knowledge of customer premise equipment, home networking, and internet service installations.
• Technical school, vocational training, or relevant certifications are a plus.
• Ability to operate installation and construction tools, including drills, hammer drills, cable cutters, and fiber-related equipment.
• Basic computer, networking, and troubleshooting skills.
• Ability to interpret network diagrams, prints, and color-coded routing documentation.

Professional Skills

• Strong customer service and communication skills.
• Team-oriented mindset with the ability to work independently when needed.
• Commitment to safety, quality workmanship, and attention to detail.
• Strong work ethic, reliability, and willingness to learn and grow.

Physical & Work Requirements

• This position is ideal for individuals who enjoy hands-on work and working outdoors.
• Valid driver's license with an acceptable driving record and ability to meet company insurability requirements (inclusive of 3 years of licensed driving experience)
• Ability to work outdoors in varying weather and environmental conditions.
• Ability to climb ladders up to 30 feet, hand-climb utility poles using gaffs, and work in confined spaces, including manholes.
• Regular bending, kneeling, crouching, and working in tight spaces.
• Ability to lift up to 50 pounds and routinely carry up to 25 pounds.
• Commitment to following all safety procedures and wearing required PPE.

Willingness to work flexible schedules, including evenings, weekends, holidays, and overtime when needed.

Why Join Us?

• Work with the latest fiber technology and broadband infrastructure.
• Be part of a growing and innovative telecommunications team.
• Make a direct impact on customer satisfaction and network reliability.
• Opportunities for training, career advancement, and professional growth.
• Collaborative environment where your expertise and contributions are valued.

Compensation:

Our job titles may span more than one career level. The starting salary for this position range is between $25.00 - $32.00 an hour. The actual salary offered may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at www.greenlightnetworks.com/careers/.

EOE Statement. Greenlight Networks is an Equal Opportunity Employer. Greenlight Networks is committed to providing equal employment opportunities to all applicants and employees and maintaining a workplace free from unlawful discrimination, harassment and retaliation. All employment decisions are based on legitimate business needs, job requirements, individual qualifications and performance, without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other characteristic protected by applicable federal, state, or local law. Greenlight Networks provides reasonable accommodations as required by law and will not tolerate discrimination, harassment or retaliation.

Part Time Hours None Specified

This position is currently accepting applications.