Outside Fiber Technician

Greenlight Networks; City of Rochester (NY); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Training opportunities

Job summary

Greenlight Networks is seeking an Outside Fiber Technician in Rochester, NY to install, maintain, and troubleshoot fiber optic networks for residential and business customers.

You will read prints, route fibers, and ensure quality workmanship while prioritizing safety and customer satisfaction. This role requires outdoor field work, physical ability to lift up to 50 pounds, and the drive to grow with a cutting-edge fiber network.

Qualifications

• 1+ year in telecom, cable, fiber installation or related field service work.
• Experience with fiber installations, troubleshooting, testing and basic splicing.
• Knowledge of customer premise equipment, home networking, and installations.
• Technical school, vocational training, or relevant certifications are a plus.

Responsibilities

• Install, maintain, and troubleshoot fiber optic systems and networks.
• Perform fiber cable pulling, routing, termination, splicing, and testing.
• Read network prints and follow color-coded routing documentation.
• Ensure safety compliance with NEC standards and company procedures.
• Provide excellent customer service during installations and service calls.
• Collaborate with technicians and operations teams to deliver reliable service.

Skills

Fiber optics

Customer service

Problem solving

Reading diagrams

Safety awareness

Education

Technical school/certifications

Tools

Drills & fiber tools

Cable pulling tools

Testing equipment

Job description

About the Organization Deliver an exceptional experience. Make a real impact. Grow with us.

At Greenlight Networks, we're not just building a network-we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber-optic network delivering internet speeds up to 8 Gigabits per second to homes and small businesses. Today, we serve more than 225,000 homes and nearly 10,000 businesses across New York, with continued expansion into Pennsylvania and Baltimore.

Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

Category Outside Operations

Full-Time/Part-Time Full-Time

Location Rochester, NY

Description

Build the Future of Connectivity

Are you an experienced telecom, cable, or fiber installation professional looking for an opportunity to work with cutting-edge fiber technology? Join our growing team as an Outside Fiber Technician and play a key role in delivering high-speed fiber internet services to residential and business customers.

As one of the first team members our customers interact with in the field, you'll represent our brand by providing exceptional service, expert installation, and technical excellence. If you enjoy working outdoors, solving problems, and taking pride in quality workmanship, we'd love to hear from you.

What You’ll Do

As an Outside Fiber Technician, you will be responsible for installing, maintaining, and troubleshooting fiber optic infrastructure while ensuring an outstanding customer experience.

Key Responsibilities

• Install, test, maintain, and troubleshoot fiber optic systems and networks.
• Perform fiber cable pulling, routing, suspension, termination, splicing, and testing.
• Conduct cabling testing, certification, and documentation across various media types.
• Read network prints and follow color-coded routing and fiber documentation.
• Diagnose and resolve service issues efficiently and professionally.
• Ensure all work is completed in compliance with National Electrical Code (NEC) standards, company procedures, and safety regulations.
• Work closely with fellow technicians and operations teams to deliver reliable service to residential and business customers.
• Maintain tools, equipment, and company vehicles in a safe and professional manner.
• Provide exceptional customer service at every installation and service location.
• Assist with additional operational and network support activities as needed.

Preferred Experience

• 1+ years of experience in telecommunications, cable, broadband, fiber installation, or related field service work.
• Experience with fiber optic installations, troubleshooting, testing, and basic splicing.
• Familiarity with telecommunications construction, outside plant, or structured cabling environments.
• Knowledge of customer premise equipment, home networking, and internet service installations.
• Technical school, vocational training, or relevant certifications are a plus.
• Ability to operate installation and construction tools, including drills, hammer drills, cable cutters, and fiber-related equipment.
• Basic computer, networking, and troubleshooting skills.
• Ability to interpret network diagrams, prints, and color-coded routing documentation.

Professional Skills

• Strong customer service and communication skills.
• Team-oriented mindset with the ability to work independently when needed.
• Commitment to safety, quality workmanship, and attention to detail.
• Strong work ethic, reliability, and willingness to learn and grow.

Physical & Work Requirements

• This position is ideal for individuals who enjoy hands-on work and working outdoors.
• Valid driver's license with an acceptable driving record and ability to meet company insurability requirements (inclusive of 3 years of licensed driving experience)
• Ability to work outdoors in varying weather and environmental conditions.
• Ability to climb ladders up to 30 feet, hand-climb utility poles using gaffs, and work in confined spaces, including manholes.
• Regular bending, kneeling, crouching, and working in tight spaces.
• Ability to lift up to 50 pounds and routinely carry up to 25 pounds.
• Commitment to following all safety procedures and wearing required PPE.

Willingness to work flexible schedules, including evenings, weekends, holidays, and overtime when needed.

Why Join Us?

• Work with the latest fiber technology and broadband infrastructure.
• Be part of a growing and innovative telecommunications team.
• Make a direct impact on customer satisfaction and network reliability.
• Opportunities for training, career advancement, and professional growth.
• Collaborative environment where your expertise and contributions are valued.

Compensation

Our job titles may span more than one career level. The starting salary for this position range is between $25.00 - $32.00 an hour. The actual salary offered may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available atwww.greenlightnetworks.com/careers/.

EOE Statement

Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.

Part Time Hours None Specified

This position is currently accepting applications.