FF Operations Manager

Probity; Chantilly (VA); On-site; USD 140,000 - 190,000; Full time

Job summary

Probity is seeking an Operations Manager who provides oversight for cross-domain system support, ensuring uninterrupted services. You will manage Tier 2 IT operations, coordinate with Engineering and Data Flow teams, and maintain strong communication with mission partners.

The ideal candidate has 10+ years in IT operations, proficiency in Linux, scripting, and cloud platforms, and a commitment to operational excellence. Top Secret/SCI clearance with poly is required.

Qualifications

• 10+ years in IT operations or similar role.
• Proficiency managing Linux servers.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor systems and maintain health of servers and networks.
• Lead incident response and root-cause analysis.
• Manage change and patching with minimal downtime.
• Direct system administrators and engineers; set goals.
• Develop DR strategies and test backups.
• Identify automation opportunities and implement scripts.
• Collaborate with partners and document procedures and incidents.
• Provide on-call support for critical incidents.

Skills

IT operations

Linux

Problem solving

Communication

Education

BS Computer Science

Tools

PowerShell

Bash

Python

AWS

Azure

Job description

PLEASE NOTE: This position requires an ACTIVE Top Secret/SCI Clearance with Polygraph. To be considered for this position, you MUST have an ACTIVE Clearance Level of Top Secret/SCI with Polygraph

Position Code: 05-SA0918-1

Description:

The Operations Manager (OM) provides oversight for the technical support of the enterprise cross domain system. This role is crucial for maintaining the backbone of our customer’s operations, ensuring all systems run smoothly and efficiently without interruption to service. The OM will manage Tier 2 level IT support, specific to cross domain systems and data flow management, ensuring clear communication between our mission partners and our Engineering and Data Flow Operations teams. The ideal candidate will possess strong problem-solving skills, a deep understanding of IT infrastructure, and a commitment to operational excellence.

Key Responsibilities:

• System Monitoring and Maintenance: Continuously monitor the performance and health of all servers, network devices, and applications using monitoring tools. Notify Infrastructure team if maintenance, patching, or updates are required to ensure system security and stability
• Incident & Problem Management: Leads response teams during system outages, coordinates troubleshooting for major disruptions, and drives root-cause analysis to prevent repeat failures
• Change Management: Approves and oversees safe system updates, software patches, and hardware upgrades without disrupting day-to-day business operations
• Team Leadership: Directs staff such as system administrators, network engineers, and help desk specialists, overseeing daily tasking and setting operational goals
• Disaster Recovery: Builds, tests, and maintains systems continuity, backup, and disaster recovery strategies
• Automation: Identify opportunities to automate routine operational tasks
• Collaboration and Documentation: Work closely with mission partners, development, SecDevOps, and other cross-functional teams. Maintain clear and current documentation for procedures, configurations, and incident reports. Assist Project Managers in the identification of external dependencies and risks
• On-Call Support: Establish an on-call rotation to provide off-hours support for critical incidents

Required Qualifications and Skills:

• Experience: 10+ years of experience in IT operations, systems administration, or a similar role
• Operating Systems: Proficiency in managing Linux server environments
• Problem-Solving: Excellent analytical and problem-solving abilities, with a keen attention to detail
• Communication: Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical stakeholders

Desired Skills:

• Scripting: Experience with scripting languages such as PowerShell, Bash, or Python, for automation purposes
• Cloud Platforms: Hands-on experience with at least one major cloud service provider (e.g., AWS, Azure)

Desired Education:

• BS Computer Science, Computer Engineering, Computer Information Systems, OR Computer Systems Engineering. Two years of related work experience may be substituted for each year of degree level education