FF Operations Engineer

Probity; Chantilly (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Probity is seeking an Operations Engineer in Chantilly, VA, to provide Tier 2 IT support for cross-domain systems and data flow operations. The role emphasizes monitoring, incident response, automation, and collaboration with engineering and SecDevOps teams.

The ideal candidate has 5+ years in IT operations, strong Linux administration skills, and excellent communication. Active Top Secret/SCI with Poly clearance is required, and on-call rotation is anticipated.

Qualifications

• 5+ years of experience in IT operations or systems administration.
• Proficiency with Linux server environments.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• System Monitoring and Maintenance: Continuously monitor the performance and health of servers, network devices, and applications; coordinate with Infrastructure for patches or updates.
• Incident Response and Troubleshooting: Serve as primary IT incident responder; diagnose and resolve hardware, software, network, and data flow issues to minimize downtime.
• Automation and Tooling: Develop scripts to automate routine tasks; use configuration management tools to improve efficiency.
• Collaboration and Documentation: Coordinate with mission partners, development, SecDevOps, and cross-functional teams; document procedures and incidents clearly.
• On-Call Support: Participate in an on-call rotation for off-hours support of critical incidents.

Skills

IT operations

Systems administration

Analytical thinking

Communication skills

Education

BS in Computer Science/Engineering/ CIS/ Systems Engineering

Tools

PowerShell

Bash

Python

Monitoring tools

Configuration management

Job description

PLEASE NOTE: This position requires an ACTIVE Top Secret/SCI Clearance with Polygraph. To be considered for this position, you MUST have an ACTIVE Clearance Level of Top Secret/SCI with Polygraph

Position Code: 05-SE0918-1

Description:

The Operations Engineer (OE) provides technical support for the enterprise cross domain system. This role is crucial for maintaining the backbone of our customer’s operations, ensuring all systems run smoothly and efficiently. The OE will provide Tier 2 level IT support, specific to cross domain systems and data flow management, helping to foster communication between our mission partners and our Engineering and Data Flow Operations teams. The ideal candidate will possess strong problem-solving skills, a deep understanding of IT infrastructure, and a commitment to operational excellence.

Key Responsibilities:

• System Monitoring and Maintenance: Continuously monitor the performance and health of all servers, network devices, and applications using monitoring tools. Notify Infrastructure team if maintenance, patching, or updates are required to ensure system security and stability
• Incident Response and Troubleshooting: Act as a primary responder for IT incidents and outages. Diagnose, troubleshoot, and resolve hardware, software, network and data flow issues in a timely manner to minimize downtime
• Automation and Tooling: Identify opportunities to automate routine operational tasks. Develop scripts and use configuration management tools to improve efficiency and consistency
• Collaboration and Documentation: Work closely with mission partners, development, SecDevOps, and other cross-functional teams. Maintain clear and current documentation for procedures, configurations, and incident reports
• On-Call Support: Participate in an on-call rotation to provide off-hours support for critical incidents

Required Qualifications and Skills:

• Experience: 5+ years of experience in IT operations, systems administration, or a similar role
• Operating Systems: Proficiency in managing Linux server environments
• Problem-Solving: Excellent analytical and problem-solving abilities, with a keen attention to detail
• Communication: Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical stakeholders

Desired Skills:

• Scripting: Experience with scripting languages such as PowerShell, Bash, or Python, for automation purposes
• Cloud Platforms: Hands-on experience with at least one major cloud service provider (e.g., AWS, Azure)

Desired Education:

• BS Computer Science, Computer Engineering, Computer Information Systems, OR Computer Systems Engineering. Two years of related work experience may be substituted for each year of degree level education