Operations Support Engineer

Sealing Technologies, a Parsons Company; Maryland; On-site; USD 110,000 - 150,000; Full time

Job summary

Sealing Technologies, a Parsons Company, seeks an Operational Support Engineer/Systems Engineer to deliver mission-focused technical and operational support for the customer environment on site. You will ensure systems remain secure, functional, and optimized for real-time mission execution, performing validation, troubleshooting, and testing as needed.

In this role you will coordinate with cross-functional teams, maintain SOPs and runbooks, document incident details and resolutions, and support

Qualifications

• 6+ years of experience in systems, network, or operational engineering.
• Strong knowledge of Windows, Linux and virtualized environments.
• Proficient in network troubleshooting, log analysis, and validation.
• Excellent customer service and communication skills.
• Ability to obtain TS/SCI clearance and travel <15%.

Responsibilities

• Provides direct operational engineering support to customers and site operations.
• Responds to real-time incidents, performs diagnostics, and restores services.
• Coordinates with network, systems, and software engineers for alignment and secure configurations.
• Maintains operational documentation including logs, runbooks, and after-action reports.
• Tests new software tools and site service updates in operational environments.
• Performs tier-3 support to isolate and resolve hardware, software, or network issues.
• Documents incident details, root cause, and resolutions per processes.
• Supports escalation to specialized engineering teams or vendors as needed.
• Maintains records of operational activities, incidents, and configuration changes.
• Develops and updates SOPs, test guides, and turnover documentation.
• Participates in readiness reviews, after-action briefings, and process improvement meetings.
• Supports deployment and connectivity of site services across nodes.
• Evaluates and integrates emerging technologies to meet customer requirements.

Skills

Windows

Linux

Virtualization

Network troubleshooting

Log analysis

Operational validation

Customer service

Security clearance

Travel readiness

Tools

Cyber Defense software

Linux CLI

Job description

Sealing Technologies, a Parsons company, innovates and delivers high-performance deployable anywhere technologies that push what's possible at the edge, enabling organizations across the globe to solve complex challenges with speed and confidence. We design, engineer, and deliver products and deployable technologies built for environments where traditional infrastructure falls short.

Position Overview:

Sealing Technologies, a Parsons Company, is looking to hire a Operational Support Engineer/ Systems Engineer who will provide mission focused technical and operational support for the customer environment. This position ensures systems and networks remain fully functional, secure, and optimized for real-time mission execution. This role may perform configuration validation, troubleshooting, and testing to maintain readiness and performance.

Duties & Responsibilities:

• Provides direct operational engineering support to customers and site operations.


• Responds to real-time incidents, performs diagnostics, and implements corrective actions to restore services.


• Coordinates with network, systems, and software engineers to ensure operational alignment and secure configurations.


• Maintains system and network operational documentation, including logs, runbooks, and after-action reports.


• Assists in testing new software tools, mission applications, and site service updates in operational environments.


• Performs tier-level 3 support in operational troubleshooting to isolate and resolve hardware, software, or network issues.


• Documents incident details, root cause, and resolution steps in accordance with established processes.


• Supports escalation to specialized engineering teams or vendors as necessary.


• Maintains detailed records of all operational activities, incidents, and configuration changes.


• Develops and updates Standard Operating Procedures (SOPs), test guides, and operational turnover documentation.


• Participates in operational readiness reviews, after-action briefings, and process improvement meetings.


• Supports deployment, configuration, and connectivity of site services across virtualized and physical nodes.


• Evaluates and integrates emerging technologies to support customer requirements.

Minimum Qualifications:

• 6+ years of experience or equivalent education in systems, network, or operational engineering roles


• Strong technical knowledge of Windows, Linux, and virtualized environments


• Proficiency in network troubleshooting, log analysis, and operational validation techniques.


• Strong customer service and communication skills


• Ability to obtain TS/SCI security clearance


• Ability to travel within the United States < 15% of the time


• Must be willing to work on site 5 days a week


• The ability to lift 50+ pounds regularly

Preferred Qualifications:

• Experience with Cyber Defense software and supporting the military/DoW


• Power user or higher knowledge of Linux (especially using the CLI)


• Working knowledge of any programming or scripting language