Fertility Patient Care Coordinator

Socket.dev; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Family building support

Paid parental leave

Paid time off (PTO)

401(k) with company match

Health Savings Account (HSA)

Employee Referral Program

Professional development support

Calm Health app subscription

Employee Assistance Program (EAP)

Job summary

Socket.dev seeks an experienced Fertility Patient Care Coordinator to manage initial patient contact and full prescreening coordination for IUI, IVF, and FET cycles. You will be the primary patient contact once the plan is set, ensuring all tests, docs, and consults are completed.

Hours are Mon-Fri 7am-4pm with potential weekend/holiday call; collaborate with administrative, genetics, and third-party clinical staff to streamline care.

Qualifications

• High school diploma required; Bachelor’s degree preferred or comparable experience in reproductive medicine.
• At least 1 year of medical administrative experience required.
• Fertility experience is highly preferred.

Responsibilities

• Answer/return patient calls and portal messages.
• Schedule appointments for blood work, semen analysis, uterine evaluations, genetic counseling, nurse consults.
• Act as liaison with business office to address insurance-related issues.
• Obtain proper consents for all treatment.
• Maintain documentation between physician consult and start of treatment cycles.
• Maintain patient records and pertinent information.
• Manage prescreening checklist maintenance.

Skills

Patient coordination

Medical administration

Customer service

Communication skills

Education

High school diploma

Bachelor’s degree (preferred)

Job description

We are seeking a friendly, experienced Fertility Patient Care Coordinator. You will be responsible for initial patient contact following the physician consultation. Additionally, you will handle the full coordination of all prescreening requirements for IUI, IVF, FET treatment cycles up to the point where treatment is initiated. Once the physician has determined the treatment plan for the patient, you will be the primary contact for the patient and ensure all pre-screening documentation, testing, and consults are completed. The Patient Care Coordinator works closely with administrative, genetics and Third Party clinical staff.

Hours: Monday - Friday 7 a.m. - 4 p.m. with potential weekend/holiday call.

Responsibilities include:

• Answer/return patient calls and portal messages and answer questions or forward, as appropriate.
• Schedule all appointments for blood work, semen analysis, uterine evaluations, genetic counseling, nurse consults.
• Act as a liaison with the business office as needed, creating greater awareness of special circumstances dependent upon insurance.
• Obtain proper consents for all treatment.
• Maintain documentation between physician consult and start of treatment cycles for administrative tracking purposes.
• Maintain patient’s records, charts and pertinent information.
• Manage prescreening checklist maintenance.

Qualifications:

• High school diploma required, Bachelor’s degree preferred or comparable experience in reproductive medicine.
• At least 1 year of Medical Administrative experience required.
• Fertility experience is highly preferred.
• Customer Service Driven.
• Ability to work independently and as part of a multidisciplinary team.
• Effective organizational, communication and computer skills are a must.

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee-only healthcare coverage option is also available.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.