Fertility Financial Counselor: Sign-On Bonus & Flex Hours

Aspire-Fertility; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Sign-on bonus $1,000

Health insurance

Fertility benefits

Paid parental leave

PTO 18 days + 11 holidays

401(k) with company match

Job summary

Aspire Fertility Austin is seeking a Financial Counselor to ensure accurate processing of patient accounts, coordinate accounts receivable, and support insurance verification and financing options for self-pay patients.

The role requires building ongoing relationships with patients, setting up payment plans, communicating fees and plans, and collaborating with the financial team to maintain smooth office operations.

Qualifications

• High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Minimum of 2 years’ experience offering financial counseling in a health care related field

Responsibilities

• Responsible for financial counseling of prospective and new patients, with an emphasis on patient retention and creative problem-solving.
• Establishes an ongoing relationship with patients, in an effort to provide financial counseling throughout the treatment process.
• Assist patients with patient account questions and serve as a resource & liaison between internal advocate departments and insurance carriers.
• Explains fees and available financial plans to patients in person or via telephone.
• Set up payment plans following guidelines and provides patient with contract for selected financial plan.
• Corresponds with patient regarding fees due and collects fees from patient at beginning of cycle.
• Obtains insurance benefit information/authorization/pre-determination for patients.
• Assists patients in preparing insurance forms, answers patients’ questions about unpaid balances and verifies balances and refunds for accuracy.
• Assists patient with application completion and submission for approval to various financial plans.
• Document appropriate follow up notes on accounts and upkeep of any daily spreadsheets required by supervisor
• Process patient payments and refunds following the department’s process.

Skills

Professional communication

Customer service

Discretion & privacy

Problem solving

Education

High School diploma

Associate/Bachelor preferred

Tools

EMR system

Microsoft Office

Job description

Aspire Fertility Austin is seeking a Financial Counselor to ensure accurate processing of patient accounts, coordinate accounts receivable, and support insurance verification and financing options for self-pay patients.

The role requires building ongoing relationships with patients, setting up payment plans, communicating fees and plans, and collaborating with the financial team to maintain smooth office operations.