FEMA - Program Delivery Specialist

CDM Smith; Baltimore (MD); On-site; Full time

Job summary

An established industry player is seeking a Disaster Program Delivery Specialist to manage applicant data and support FEMA's claims process. This role involves coordinating communication with applicants, conducting site inspections, and validating damage details to ensure efficient program delivery. The ideal candidate will possess strong organizational and communication skills, with a focus on customer service. If you thrive in dynamic environments and are passionate about disaster recovery, this opportunity offers a chance to make a meaningful impact in your community while working alongside dedicated professionals in the field.

Qualifications

• 5 years of in-field experience required, or 2 years with a bachelor's degree.
• Must be a U.S. citizen and able to obtain a FEMA Badge.

Responsibilities

• Collects and reviews applicant data for eligibility and priority assignments.
• Coordinates communication and document transmittal with applicants and FEMA.
• Supports claims process by validating damage details and scopes of work.

Skills

Organizational Skills

Attention to Detail

Customer Service Skills

Written Communication

Oral Communication

Flexibility

Education

High School Diploma or equivalent

Bachelor's Degree

Job description

40509BR

Requisition ID: 40509BR

Business Unit: FSU

Job Description:

The Disaster Program Delivery Specialist:

1. Collects, coordinates and/or reviews applicant data to determine eligibility and priority of assignments to include but not limited to: audits for completeness, reviews information gathered during the Preliminary Damage Assessment (PDA) for assigned applicants, completes exploratory calls to gather information from applicants, and understands each applicants’ projects and recovery priorities.
2. Supports the communication process with the applicant about their status by scheduling regular meetings, tracking and following up with the applicants on FEMA’s requests. Coordinates transmittal of documents through FEMA’s Consolidated Resource Centers utilizing a web-based tool, schedules site inspections with the applicants and Site Inspector Task Force Leader and identifies when technical expertise may be needed throughout the program delivery process.
3. Supports the claims process by reviewing and validating damage details, scopes of work, and costs with the applicant. Participates in regular FEMA meetings by providing updates on work status and may evaluate claims and make recommendations to FEMA as to whether the claim is eligible. Assists with the development of the Determination Memo and communicating final determinations to the applicants during close out. Conducts an exit briefing with the applicant. Performs other duties as required.
4. May coordinate and complete basic to moderately complex site inspections to validate and record damage to assist in the FEMA Public Assistance grant delivery process.

Job Title: FEMA - Program Delivery Specialist

Group: WAF Field Mod Fringe

Employment Type: Temporary

Minimum Qualifications:

1. High School Diploma or equivalent. Domestic travel is required.
2. 5 years of in-field experience (2 years of in-field experience with a bachelor’s degree).

Skills and Abilities:

1. Must be a U.S. citizen and be able to obtain a FEMA Badge, which includes a background investigation for a Public Trust position.
2. Demonstrates good organizational skills to balance and prioritize work.
3. Good attention to detail and customer service skills.
4. Good written and oral communication skills.
5. Ability to adapt to change quickly and remain flexible.

Pay Range Minimum: $27.30

Pay Range Maximum: $48.30

Work Location Options: Successful candidate will be required to work in office and field locations as needed.

Driver's License Requirements: An appropriate and valid driver's license is required.