Fellow Support Services Advisor

IDT Corporation; New York (NY); On-site; USD 151,522,000 - 179,088,000; Full time

Job summary

Rise seeks a detail-oriented Advisor, Support Services in New York to provide direct Fellow support and manage education funding, benefits, and wellbeing services. You will coordinate with partners and maintain accurate records, escalating complex cases as needed.

This non-exempt role requires strong organization, communication, and data-handling skills, with occasional travel for Rise events and peak periods.

Qualifications

• Experience supporting students or fellows in education funding, benefits, or related services.
• Ability to manage a high-volume caseload with sensitivity and confidentiality.
• Familiarity with safeguarding, privacy, and data protection standards.
• Comfort using Airtable and cloud-based collaboration tools.
• Willlingness to work across global time zones and travel if needed.
• Based in the Rise New York office, five days a week.

Responsibilities

• Manage an assigned portfolio of Fellows, responding to inquiries and maintaining records.
• Conduct advising calls on education funding, benefits, and wellbeing needs.
• Escalate complex cases and funding exceptions for policy review.
• Support annual higher education funding workflow and payments.
• Coordinate with universities, The Rhodes Trust, and partners on funding requests.
• Provide on-site support for major Rise events and logistics.
• Maintain data quality in systems and support process improvements.

Skills

Fellow support

Case management

Communication

Organizational skills

Policy interpretation

Problem solving

Time management

Adaptability

Stakeholder collaboration

Education

Bachelor's degree or equivalent

Tools

Airtable

Google Workspace

Databases

Project management tools

Job description

Rise seeks a detail-oriented Advisor, Support Services in New York to provide direct Fellow support and manage education funding, benefits, and wellbeing services. You will coordinate with partners and maintain accurate records, escalating complex cases as needed.

This non-exempt role requires strong organization, communication, and data-handling skills, with occasional travel for Rise events and peak periods.