Feline Clinic Client Services Specialist | Flexible Hours

Heartland Veterinary Partners LLC; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career development

Employee Assistance Program

Employee Referral Program

Job summary

Chicago Cat Clinic in Chicago, IL, is seeking a Customer Service Representative to deliver an exceptional client experience. You will manage front desk, greet clients, schedule appointments, and handle basic record-keeping in a busy feline-focused practice.

This role requires weekend availability, a high school diploma, and prior veterinary office experience is preferred. Competitive pay: USD 17.00–19.00 per hour DOE, plus benefits as described.

Qualifications

• Weekend work availability as required.
• High school diploma or equivalent.
• Prior veterinary experience preferred.
• Client satisfaction references preferred.
• OSHA safety techniques including proper PPE.

Responsibilities

• Leads practice opening and closing procedures per Manager and procedures.
• Ensures public areas are clean and presentable at all times.
• Processes cash, checks, and payments.
• Schedules appointments adhering to Doctor preferences.
• Updates client/patient files and sends client correspondence.
• Sends reminders and conducts re-calls to clients.
• Backup computer system and daily postings.
• Welcomes clients with a warm demeanor and ensures a great visit.
• Answers incoming calls with proper telephone etiquette.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High School Diploma or equivalent

Job description

Chicago Cat Clinic in Chicago, IL, is seeking a Customer Service Representative to deliver an exceptional client experience. You will manage front desk, greet clients, schedule appointments, and handle basic record-keeping in a busy feline-focused practice.

This role requires weekend availability, a high school diploma, and prior veterinary office experience is preferred. Competitive pay: USD 17.00–19.00 per hour DOE, plus benefits as described.