Feild Service Engineer

Ananda B.V.; United States; Remote; Confidential; Full time

Job summary

Ananda B.V. is seeking a Field Service Engineer to join their team in the U.S. This remote role involves providing customer support, technical issue resolution, and conducting service visits as needed. The successful candidate will contribute to service excellence in e-bike motor systems, with a focus on communication and customer satisfaction.

Benefits

Competitive salary and benefits

Opportunity to work with a global leader in e-mobility

Career advancement in a dynamic environment

Qualifications

• Experience in assembling or repairing industrial products and equipment.
• At least 2 years of related work experience.

Responsibilities

• Provide online/offline customer support and resolve issues.
• Plan and conduct regular customer visits.
• Prepare monthly reports on main activities.

Skills

Good communication skills

Proficiency in English

PCBA welding skills

Strong knowledge of MS Office

Strong knowledge of ERP systems

Education

Minimum secondary education level

Job description

We're looking for someone based in the US. This is a work-from-home role, but it requires business trips to clients when needed.

Tasks

• Provide support for specific issues to customers online or offline.
• Respond promptly (usually within 24 hours) to customer issues or complaints, and visit customers if necessary.
• Follow RMA processes in CRM and record returns in the online list.
• Plan service visits for the upcoming week, including more visits to customer sites.
• Participate in weekly meetings to review issues and RMA follow-ups within the team and with partners.
• Prepare a basic monthly report on main activities.
• Follow the task list related to the call center project according to the timeline.
• Conduct regular customer visits and maintain good communication.
• Provide feedback or analysis reports as needed.
• Maintain good communication and relationships with customers to ensure satisfaction.
• Conduct training sessions for customers on products or Ananda links.
• Review service processes together to improve efficiency.
• Support customer visits for additional support, such as business support.

Requirements

• Experience in assembling or repairing industrial products and equipment.
• At least 2 years of related work experience; PCBA welding skills are preferred.
• Minimum secondary education level.
• Proficiency in English as a working language.
• Good communication skills.
• Strong knowledge of MS Office and ERP systems.

Benefits

1. Join a global leader in e-bike motor systems as a Service Technician. Play a key role in delivering excellent service, diagnosing and resolving technical issues, and supporting partners.

2. Competitive salary and benefits.

Join Ananda B.V. as a Field Service Engineer and contribute to innovative eDrive solutions. Advance your career in a dynamic environment focused on cutting-edge mobility technology.