Feild Service Engineer

Ananda; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Ananda is seeking a Field Service Engineer to provide top-notch service in the e-bike motor systems industry. The role involves direct customer support, service visits, and collaboration with a dynamic team while ensuring customer satisfaction through effective communication and technical skills.

Benefits

Competitive salary

Comprehensive benefits

Opportunity for career elevation in mobility technology

Qualifications

• Experience in assembling or repairing industrial products and equipment.
• At least 2 years of related work experience.
• Proficiency in English as a working language.

Responsibilities

• Provide support for customer issues online or offline.
• Plan service visits and participate in weekly meetings.
• Conduct customer training about products.

Skills

Communication

PCBA welding

Customer satisfaction

Education

Minimum secondary education

Tools

MS Office

ERP system

Job description

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This range is provided by Ananda. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We're looking for someone based in the US. This is a work-from-home role, but requires business trips to clients when needed.

Tasks

• Provide support for customer issues online or offline.
• Respond quickly (normally within 24h) and follow up on customer issues or complaints, visiting customers if needed.
• Follow RMA procedures in CRM and record returns to customers online.
• Plan service visits for the upcoming week, including more customer visits.
• Participate in weekly meetings to review issues and RMA follow-ups within the team.
• Prepare a basic monthly report on main work activities.
• Follow the task list related to the call center project according to timelines.
• Conduct normal customer visits and maintain good communication.
• Provide feedback or analysis reports as needed.
• Maintain good communication and relationships with customers to ensure satisfaction.
• Provide training to customers about products or Ananda links.
• Review service processes to improve efficiency.
• Support customer visits for additional support, such as business support.

Requirements

• Experience in assembling or repairing industrial products and equipment.
• At least 2 years of related work experience; PCBA welding experience and skills are preferred.
• Minimum secondary education level.
• Proficiency in English as a working language.
• Good communication skills.
• Good knowledge of MS Office and any ERP system.

Benefits

Join a global leader in e-bike motor systems as a Service Technician. Play a key role in ensuring top-notch service, analyzing and solving technical issues, and supporting our partners.

Enjoy a competitive salary and benefits.

Drive innovation in eDrive solutions with Ananda B.V. and elevate your career in a dynamic environment focused on cutting-edge mobility technology.

Seniority level

• Associate

Employment type

• Full-time

Industry

• Manufacturing

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