Feild Service Engineer

Ananda B.V.; Los Angeles (CA); Remote; Confidential; Full time

Job summary

Ananda B.V. is seeking a Field Service Engineer to deliver exceptional service in e-bike motor systems. This work-from-home role may involve business trips to ensure customer satisfaction. The ideal candidate will possess technical expertise and strong communication skills, contributing to the innovative solutions in the mobility technology sector.

Benefits

Competitive salary

Benefits package

Opportunity for training

Qualifications

• 2 years of relevant work experience is required.
• Preferred skills include PCBA welding.
• Proficiency in English is necessary.

Responsibilities

• Provide support for customer issues online and offline.
• Conduct regular meetings and service visits.
• Prepare monthly reports on activities.

Skills

Communication

Customer Service

Problem-Solving

Technical Support

Education

Secondary education

Tools

MS Office

ERP systems

Job description

We're looking for someone based in the US. This is a work-from-home role but requires business trips to clients when needed.

Tasks

• Provide support for specific issues to customers online or offline.
• Respond promptly (typically within 24 hours) to customer issues or complaints, and visit customers if necessary.
• Follow RMA processes in CRM and record returns in the online list.
• Plan service visits for the upcoming week, including scheduling more customer visits.
• Conduct weekly meetings to review issues and RMA follow-ups within the team and with partners.
• Prepare a basic monthly report on main activities.
• Follow the task list related to the call center project according to the timeline.
• Perform regular customer visits and maintain good communication.
• Provide feedback or analysis reports as needed.
• Maintain good communication and relationships with customers to ensure satisfaction.
• Conduct training sessions for customers on products or Ananda link.
• Review and improve service processes for greater efficiency.
• Support customer visits for additional support, including business support.

Requirements

• Experience in assembling or repairing industrial products and equipment.
• At least 2 years of relevant work experience; PCBA welding skills are preferred.
• Minimum secondary education level.
• Proficiency in English as a working language.
• Excellent communication skills.
• Good knowledge of MS Office and ERP systems.

Benefits

1. Join a global leader in e-bike motor systems as a Service Technician. Play a key role in providing top-notch service, analyzing and resolving technical issues, and supporting partners.

2. Competitive salary and benefits.

Join Ananda B.V. as a Field Service Engineer and drive innovation in eDrive solutions. Elevate your career in a dynamic environment focused on cutting-edge mobility technology.