Federal Work-Study Library Student Assistant *Student Position Only*

CENTRAL OREGON COMMUNITY CLG; Bend (OR); On-site; USD 21,000 - 25,000; Part time

Job summary

Central Oregon Community College seeks a Federal Work-Study Library Student Assistant to be the first contact at the Barber Library Circulation desk and support circulation, interlibrary loan, and library programming.

The position is non-supervisory and student-based, requiring reliability, technical skills, and excellent customer service.

Qualifications

• Must be highly reliable and punctual.
• Considerable computer and keyboarding ability; adept with software applications/databases.
• Ability to provide consistent and dependable customer service.
• Ability to communicate effectively with students, staff, faculty, and team members from diverse backgrounds.
• Accepts supervision and direction of supervisors.
• Perform duties with a high degree of accuracy and attention to detail, sometimes without direct supervision.
• Ability to work independently; follow complex instructions; adapt to frequent changes in processing procedures.

Responsibilities

• Provide cordial, professional service to all library patrons.
• Ensure department tasks are completed timely, efficiently, and accurately.
• Use library software to check out/in/renew materials and update patron accounts.
• Assist with training new Access Services hires.
• Assist with shelving and shelf reading as needed.
• Help patrons with Course Reserve requests, holds, circulation, and policy information.
• Support Resource Sharing items using ALMA, OCLC WorldShare, Tipasa, and Rapid ILL; process holds.
• Provide courier or other Resource sharing support as needed.
• Provide directional information and refer patrons to appropriate staff.
• Handle troubleshooting and report issues to supervisors promptly.
• Maintain confidentiality of patron records.

Skills

Reliability & punctuality

Computer proficiency

Customer service

Communication

Independence & adaptability

Team collaboration

Attention to detail

Tools

ALMA

OCLC WorldShare

Tipasa

Rapid ILL

Job description

Federal Work-Study Library Student Assistant *Student Position Only*

Position Title Federal Work-Study Library Student Assistant *Student Position Only*

Classification Title

Hourly rate, Stipend, or Load Unit

$15.55/hour

Open Until Filled Notes

Open For 2026-2027 Academic Year

Position Type/Employee Class

Student Position

Instructor Status

Not applicable

Overtime Eligible

Non-Exempt

Primary Purpose

To be the first point of contact at the Barber Library Circulation desk and provide critical support to the functions of Circulation (patron interactions, Course Reserves, event support, cleaning, shelving, etc.). Provide support when needed with Interlibrary Loan, Art exhibits/shows held in the Library Rotunda gallery, and other Library programming. This is a non-supervisory, student worker position.

Essential Duties and Responsibilities

• Provide cordial, professional service to all library patrons.
• Ensure that department tasks are handled in a timely, efficient and accurate manner.
• Utilize complex library software applications to check out, check in, renew circulating library materials, and update patrons’ account status.
• Assist with training new Access Services hires.
• Provide support with shelving of library items and shelf reading, as needed.
• Assist patrons in person or by phone with Course Reserve requests, item hold requests, general circulation, and library policy.
• Provide daily support with incoming and outgoing Resource Sharing items using specialized software ( ALMA , OCLC Worldshare, Tipasa, Rapid ILL ). Process local and Summit holds.
• Provide timely support for courier or other Resource sharing mail services.
• Provide pertinent directional information, referring patrons to appropriate departments and library personnel as applicable.
• Handle troubleshooting, including reporting issues to Head of Library Access Services or through other appropriate channels (e.g. shift leaders, Library Director, Campus Public Safety) in a timely manner.
• Maintain confidentiality of patron records, both personal and library use information.
• Take direction from Public Services Specialist, Interlibrary Loan Specialist, librarians, and/or other library staff in the absence of the Head of Access Services.
• Provide occasional basic reference support at the Circulation Desk, as needed.
• Special tasks and other projects as assigned.

Department Specific

Knowledge, Skills, and Abilities: individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

• Must be highly reliable and punctual.
• Considerable computer and keyboarding ability; adept with software applications/databases, Internet usage.
• Ability to provide consistent and dependable customer service.
• Ability to communicate effectively with students, staff, faculty, and team members from diverse backgrounds.
• Accepts supervision and direction of supervisors.
• Perform all duties with a high degree of accuracy, efficiency, and strong attention to detail, sometimes without direct supervision.
• Ability to work independent
  ; follow complex instructions; adapt to frequent changes in processing procedures; able to share knowledge with fellow team  members.
• Ability to remain flexible and do different tasks on a daily basis.
• Ability to develop strong working relationships with people from different cultural backgrounds and other aspects of human diversity.
• Familiarity with library services helpful.
• Ability to develop strong knowledge of the Library of Congress call number system.

Ergonomic Requirements

Regular office hours are established between 8 am – 6 pm Monday-Thursday, 8 am – 5 pm Friday, 10 am -5 pm Sunday. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.

• Awarded and accepted Federal Work-Study for the 2026-27 Academic Year.
• Meeting Satisfactory Academic Progress for Financial Aid.
• Eligibility for Federal Work-Study employment is contingent upon successful completion of a background check, as required by the hiring department.

Equivalency Statement

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.

Preferred Qualifications

• Experience working in front-line, public-facing service, preferably in a library or help desk environment.
• Familiarity with library resources.

EEO Statement

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * What is your highest level of education?
  • No High School Diploma or GED
  • High School Diploma or GED
  • Professional Certification or License (not a degree)
  • Associates Degree
  • Bachelors Degree in Progress
  • Bachelors Degree
  • Masters Degree In Progress
  • Masters Degree
  • Ph.D. in Progress
  • Ph.D.
  • J.D.
  • M.D.
  • Other Doctorate Level Degree
• * We recognize the value of skills, knowledge, and experience gained outside of formal education and paid employment. Applicants who do not meet minimum education and/or experience requirements but possess other qualifications or experience they feel are equivalent are encouraged to apply. Check the applicable box(es) below and explain in the next question why your education/experience should be considered equivalent. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on the box or boxes you check, as we are committed to a fair and thorough evaluation process.
  • I meet all minimum requirements (education and experience) listed for this position.
  • I do not meet the minimum education degree requirement(s).
  • My degree is not in the required stated area(s).
  • I have less than the minimum years' experience in the area(s) required.
• * As a follow up to the previous question, explain how your education/experience should be considered equivalent to the minimum requirements. If you feel you meet all the stated minimum requirements, please put N/A. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on your response, as we are committed to a fair and thorough evaluation process.

  (Open Ended Question)

• * In support of COCC’s commitment to diversity, equity, and inclusion, bilingual fluency in English and another language is considered a plus: Please list any languages other than English in which you are fluent (read and write)

  (Open Ended Question)

• * COCC employees must work and reside in the state of Oregon at the time their work is being performed. Are you, or will you be residing in the state of Oregon by the start date of this position?
  • Yes
  • No
• * Are you a U.S. military veteran? COCC provides qualifying veterans and disabled veterans with preference in employment. To receive veterans' preference in this recruitment process, you must upload your DD214 and 215 (215 if applicable) or certification that you expect to be honorably discharged from the military within 120 days of certifying veteran status as supporting documentation. You will have the opportunity to upload the document(s) in the next step of this application process.
  • Yes, I am a veteran
  • No, I am not a veteran
• * If you have identified yourself as a qualified veteran or disabled veteran by submitting your DD214 and DD215 (if applicable) form(s) as proof of veteran status, please describe any transferable skills earned during your military service that you feel relate to the requirements/preferences of this position.

  (Open Ended Question)

• * The College CANNOT provide support or sponsorship of any type for visa applications and related paperwork for