Federal Way Member Relationship Representative

Qualstar Credit Union; Federal Way (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Monthly bonuses

Comprehensive benefits

401(k) with employer contributions

Paid time off

Casual dress code

Free parking

Employee loan discounts

Job summary

Qualstar Credit Union is seeking a friendly Member Relationship Representative at our Bothell, WA branch. In this dual-role position, you'll balance building financial relationships with supporting daily teller operations.

You’ll educate members on financial products, open accounts, process loans, and help them save money while delivering outstanding service. Our team values collaboration, growth, and a positive member experience, with incentives and comprehensive benefits.

Qualifications

• Experience in customer service or banking/financial services preferred.
• Strong sales aptitude with ability to educate and advise members.
• Clear and professional communication, both in person and by phone.

Responsibilities

• Build relationships with members and identify opportunities to save money.
• Open new accounts and support onboarding.
• Process consumer loan applications and handle daily teller duties.
• Support branch operations and respond to account inquiries.
• Engage with members in person and by phone to deliver excellent service.
• Collaborate with team members and other departments to meet goals.

Skills

Customer service

Sales

Communication

Job description

At Qualstar Credit Union, we don't just process transactions; we help people improve their financial lives. If you enjoy connecting with people, solving problems, and guiding others toward smart financial decisions, this role gives you the chance to do that every day.

About the Role

We're excited to welcome an enthusiastic Member Relationship Representative (MRR) to our branch team! In this dual-role position, you'll split your time between building financial relationships and supporting daily teller operations. From opening new accounts and processing consumer loans to accurately handling cash transactions, you'll support a variety of member needs while delivering an exceptional member experience.

What You'll Do

You’ll play a key role in helping members improve their financial lives by building meaningful relationships, uncovering opportunities to save them money, and recommending solutions that fit their goals. As an MRR, you'll serve as a trusted financial partner by:

• Educating and guiding members on financial products tailored to their needs
• Proactively identifying opportunities to help members save money and simplify their finances
• Opening new accounts and onboarding while providing ongoing support
• Taking and processing consumer loan applications
• Supporting day-to-day branch operations, including transactions and account inquiries
• Engaging with members to build lasting relationships through in-person and phone interactions
• Collaborating with team members and other departments to achieve goals

What We're Looking For

We're looking for someone adaptable, eager to learn, and comfortable working in a fast-paced, team-oriented environment. You ask thoughtful questions, seek feedback, and aren't afraid to lean on your teammates as you continue to grow. If you enjoy building relationships and helping people succeed, are confident in your sales approach and comfortable recommending financial solutions, and communicate clearly and professionally, you'll likely thrive in this role. If that sounds like you, this could be a great fit!

Why You'll Love Working Here

We offer a supportive workplace with benefits designed to help you grow:

• Incentives: Monthly bonuses averaging $200–$300 that reward contributions to our success
• Comprehensive Benefits: Medical, dental, vision, life insurance, and EAP resources
• 401(k): Employer contributions + matching options
• Paid Time Off: Vacation, sick leave, and federal holidays
• Work-Life Balance: Consistent schedules with no Saturday shifts
• Additional Perks: Employee loan discounts, free parking, and a casual dress code

Our Culture & Who We Are

Qualstar Credit Union is a people-first, purpose-driven credit union serving over 60,000 members, primarily hardworking union members and their families. We're based in Bothell, WA, with 120 employees focused on thoughtful, sustainable growth while staying true to our mission of serving members. Our culture is team-oriented, supportive, growth-focused, and service-driven.

Hear From Our Members

"The passion Qualstar staff show when helping members is why I keep coming back. My representative went above and beyond to help me with my car loan and provided solutions I didn't know were possible. You can tell they truly care about their members!"

Qualstar Credit Union is an Equal Opportunity Employer.