Federal Systems Manager - On-Site - Northern Virginia

Motorola Solutions; Virginia; Hybride; USD 85 000 - 130 000; Plein temps

Avantages offerts par ce poste

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Résumé du poste

Motorola Solutions is hiring for a US Federal Government Markets Division role in Virginia. You will manage contracts, oversee subcontractors, ensure SLA compliance, and coordinate services across inventory, site, and user support. Deep MSI product experience (WAVE, ASTRO P25) and strong RF, networking, and telephony knowledge are essential.

US citizenship and security clearance are required. The role demands 3+ years in related tech support, Windows/Linux admin, and CTI/databases familiarity.

Qualifications

• 3+ years of experience as an Electronics/Field Technician, Customer Support, or IT Support professional.
• Ability to install, configure, and troubleshoot Windows OS and 3rd party integrations.
• Working knowledge of Analog and Digital Telephony.
• Proficiency in MS Office (Excel), Google Apps, and quick-learning of internal tools.
• Strategic thinking, strong communication, and collaboration across teams.

Responsabilités

• Act as single point of contact for internal and external stakeholders.
• Manage services scope per contract and ensure warranty/maintenance terms are met.
• Oversee subcontractor deliverables and ensure scope adherence.
• Ensure customers understand obligations regarding service deliverables.
• Coordinate inventory, configuration, site, and user support services.
• Engage in case management and escalation for high-priority issues.
• Diagnose system failures and facilitate call management as required.
• Provide timely reporting as mandated by the contract and identify quality issues.
• Collaborate with System Administration, Vendor Management, and System Planning.

Connaissances

WAVE / ASTRO P25 LMR

RF communications

IP networking

Windows / Linux admin

VoIP

Active Directory

Outils

VMware virtualization

Cloud technologies

CTI applications

MySQL/SQL Server

Firewalls

Description du poste

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The US Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology Department of the USFGMD is responsible for supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD Systems Manager, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.

Job Description

Relationship & Contract Management

Act as the single point of contact and primary liaison for internal and external stakeholders.

Manage the services scope as defined by the contract, ensuring all Terms and Conditions (warranty/maintenance) are met.

Oversee subcontractor deliverables to ensure adherence to agreed-upon scope and outcomes.

Ensure customers understand their obligations regarding service deliverables.

Operations & SLA Compliance

Ensure strict compliance with Service Level Agreements (SLAs), specifically response and restoration time commitments.

Coordinate all service activities, including Inventory, Configuration, Site, and User Support services.

Engage in case management and manage the escalation process to resolve high-priority issues.

Diagnose system failures and facilitate call management as required.

Reporting & Quality Assurance

Provide timely and accurate reporting as mandated by the Services Contract.

Identify and manage product quality issues.

Collaborate with System Administration, Vendor Management, and System Planning services to maintain peak operational health.

Technical Skills & Expertise

MSI Portfolio: Deep experience with Motorola Solutions technology, specifically WAVE and ASTRO P25 LMR Systems (including LTR and radio systems).

Communications: Strong knowledge of Radio Frequency (RF) rules, mission-critical communication systems, and their customer applications.

IT Networking: Proficient in IP networking technology, WLAN, LAN/WAN troubleshooting, and VoIP applications.

Infrastructure: Hands‑on experience with Windows Domain architecture, Active Directory, Linux/UNIX, and server hardware (Dell/HP).

Candidate Qualifications

• 3+ years of experience as an Electronics/Field Technician, Customer Support, or IT Support professional.
• Proven ability to install, configure, and troubleshoot Windows Operating Systems and 3rd party integrations.
• Working knowledge of Analog and Digital Telephony.
• Proficiency in MS Office (Excel), Google Apps, and a quick‑study mentality for new internal tools.
• Professional Attributes:
  • Strategic Thinker: Ability to solve day‑to‑day challenges across internal support organizations and third‑party vendors.
  • Communicator: Excellent interpersonal, negotiation, and presentation skills (written and verbal).
  • Collaborator: A proactive team player who can navigate complex organizations to solve customer problems.

Preferred Qualifications

• Experience with VMware virtualization suites and Cloud Technologies.
• Knowledge of Computer Telephony Integration (CTI) applications.
• Experience with Database administration (MySQL or SQL Server).
• Familiarity with firewalls and security‑related applications.

Candidate Requirements

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
• Must have a T/S clearance and maintain as this US Government requirement.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.
• Travel Requirements Under 10%.
• Relocation Provided None.
• Position Type Experienced Referral Payment Plan Yes.

Target Base Salary Range

$85,000 - $130,000 USD

U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match 10
• Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex ,sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Company Overview (duplicate)

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere.

We build and connect technologies to help protect people, property and places.

Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

Connect with a career that matters, and help us build a safer future.

Learn more at www.motorolasolutions.com.