Federal SOC Operations Lead - Azure & 365

Accenture; Reston (VA); On-site; USD 96,000 - 192,000; Full time

Job summary

Accenture Federal Services seeks a Junior Operations Lead to support daily operations across multiple SOC workstreams and locations, ensuring continuous 24x7 coverage. You will engage with leadership, customers, and cross-functional teams to monitor service delivery, drive improvements, and coordinate workforce activities.

Responsibilities include incident response support, reporting, and KPI tracking, with opportunities to grow into leadership and program management roles in a

Qualifications

• Bachelor's Degree and 3+ years of relevant experience, or 5+ years of equivalent professional experience in lieu of a degree.
• Experience supporting operations, service delivery, project coordination, or technical support environments.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, SharePoint, Power Automate, PowerBI and Teams.
• Ability to travel to regional sites as needed.
• Ability to support shift operations and after-hours coordination when required.

Responsibilities

• Operational support & coordination across assigned workstreams and locations.
• Support daily operational activities across assigned workstreams and locations.
• Help ensure continuous operational coverage and coordination in a 24x7x365 environment.
• Monitor operational health, service delivery metrics, and resource utilization.
• Assist with process improvement initiatives, documentation updates, and automation efforts.
• Support incident response activities, operational readiness exercises, and contingency planning efforts.
• Partner with site leadership and team leads to address operational challenges and implement solutions.
• Assist with coordinating site activities and supporting regional operational requirements.
• Customer & Stakeholder Support: Build positive working relationships with customers, team leads, and stakeholders.
• Support customer meetings, operational reviews, and status discussions.
• Prepare and provide operational reports, status updates, and performance metrics.
• Assist in tracking risks, issues, and action items while helping drive them to resolution.
• Collaborate with customer teams and operational personnel to improve service delivery and customer satisfaction.
• Team & Workforce Support: Assist with onboarding and training activities for new personnel.
• Support employee engagement, training, and professional development initiatives.
• Participate in interviewing and candidate evaluation activities.
• Coordinate with staffing partners and subcontractors to support workforce planning and staffing actions.
• Foster a collaborative, customer-focused team environment. Help identify opportunities for operational improvements and team growth.
• Program & Continuous Improvement: Assist with maintaining operational dashboards, KPI reporting, SLA tracking, and performance metrics.
• Support special projects, process improvement efforts, and capability enhancement initiatives.
• Help develop Standard Operating Procedures (SOPs), knowledge articles, and operational documentation.
• Contribute ideas for expanding operational capabilities and improving customer support.
• Assist leadership in identifying opportunities for workstream growth and service expansion.

Skills

Operations support

Project coordination

Technical support

Microsoft Office Suite

Power BI

Power Automate

SharePoint

Travel flexibility

Shift work

Education

Bachelor's Degree

Tools

Power Platform

Job description

Accenture Federal Services seeks a Junior Operations Lead to support daily operations across multiple SOC workstreams and locations, ensuring continuous 24x7 coverage. You will engage with leadership, customers, and cross-functional teams to monitor service delivery, drive improvements, and coordinate workforce activities.

Responsibilities include incident response support, reporting, and KPI tracking, with opportunities to grow into leadership and program management roles in a