Azure 24/7 Operations Shift Lead

Accenture Federal Services; Reston (VA); On-site; USD 86,400 - 176,200; Full time

Job summary

Accenture Federal Services is looking for a resource to manage Azure Operations in Reston, Virginia. Responsibilities include facilitating schedule management, incident resolution, and serving as a technical expert across Azure, AAD, and Office365 platforms.

Qualified candidates should have a Bachelor’s Degree in IT or a related field, with 4-6 years of IT experience and at least 2 years in a supervisory role. The role supports a 24x7 cloud-based environment.

Qualifications

• 4-6 years of IT experience with at least 2 years in a supervisory role.
• Experience supporting a 24x7 cloud-based environment.
• Ability to serve as a technical SME across Azure, AAD, and Office365.

Responsibilities

• Create and maintain shift schedules to support all program workflows.
• Act as an escalation contact for internal and client-facing incidents.
• Serve as the point of contact for ticket escalations and manage ticket queues.
• Support root cause analysis and recommend corrective and preventive actions.

Skills

Azure Operations

Incident Resolution

Schedule Management

Cloud-based Environment

Technical Problem-Solving

Education

Bachelor’s Degree in IT or Computer Science

Job description

Accenture Federal Services is looking for a resource to manage Azure Operations in Reston, Virginia. Responsibilities include facilitating schedule management, incident resolution, and serving as a technical expert across Azure, AAD, and Office365 platforms.

Qualified candidates should have a Bachelor’s Degree in IT or a related field, with 4-6 years of IT experience and at least 2 years in a supervisory role. The role supports a 24x7 cloud-based environment.