Federal Program Lead: Policy, Data & QA

HeiTech Services; Falls Church (VA); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

Disability insurance

HSA

401(k) with employer match

Educational reimbursement

Job summary

HeiTech Services seeks an experienced Program Manager to lead a ~25-person multidisciplinary team supporting a federal disability benefits program. You will coordinate policy analysis, data analysis, QA, and reporting while aligning contract execution with company policies and customer expectations.

You will oversee staffing, deliverables, and risk management, ensuring timely, reliable information for federal decision-makers and stakeholders.

Qualifications

• Bachelor’s degree in a related field with relevant experience.
• PM certification or Lean Six Sigma Black Belt required.
• 10+ years of experience overseeing large or complex programs.
• 5+ years supervising staff and personnel management.
• Experience with DoD policies, records management, and QA.
• Experience leading multidisciplinary teams and staffing programs.
• Experience managing federal professional-services programs.
• Strong leadership, communication, and problem-solving skills.
• Available during ET business hours and able to complete security requirements.
• Onboarding, confidentiality, system-access, and telework requirements.

Responsibilities

• Lead a ~25-person multidisciplinary team across policy, data, QA, records, research, reporting, and communications.
• Serve as primary contractor contact for daily operations with Government stakeholders.
• Establish clear roles, workflows, and escalation procedures across program functions.
• Manage staffing, onboarding, training, workload, and professional development.
• Coordinate workforce planning, contracting, and financial oversight with HeiTech managers.
• Maintain open communication among customer, project team, and leadership for timely decisions.
• Oversee contract administration, reporting cadence, and follow-up actions.
• Develop and maintain a Quality Control Plan with measurable standards and improvements.
• Monitor performance against contract requirements and take corrective action.
• Ensure compliance with federal policies on records, QA, cybersecurity, and privacy.
• Lead transition, knowledge transfer, and management of government property.
• Foster collaboration, accountability, and high-quality customer service.

Skills

Program management

Leadership

Policy analysis

Stakeholder management

Team leadership

Education

Bachelor’s degree in business administration

Job description

HeiTech Services seeks an experienced Program Manager to lead a ~25-person multidisciplinary team supporting a federal disability benefits program. You will coordinate policy analysis, data analysis, QA, and reporting while aligning contract execution with company policies and customer expectations.

You will oversee staffing, deliverables, and risk management, ensuring timely, reliable information for federal decision-makers and stakeholders.