Federal Program Manager: Policy, Data & Delivery

HeiTech Services, Inc.; Falls Church (VA); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

Disability insurance

HSA

401(k) with employer match

Educational reimbursement

Job summary

HeiTech Services, Inc. in Falls Church, VA is seeking an experienced Program Manager to lead a 25-person multidisciplinary team supporting a federal disability-determinations program.

You will coordinate policy analysis, data analysis, quality assurance, records management, and reporting while aligning contract execution with customer expectations. The successful candidate will oversee daily operations, staffing, risks, and delivery, interacting with government stakeholders.

Qualifications

• Bachelor’s degree in business administration, public administration, public policy, political science, health administration, management, or a related field.
• Active Project Management Professional certification or Lean Six Sigma Black Belt certification.
• At least 10 years of experience overseeing or managing large or complex programs.
• At least five years of experience supervising and managing staff or personnel. Demonstrated experience with federal contract administration.
• Experience with and knowledge of Department of Defense policies and procedures, including records management and quality assurance.
• Experience leading multidisciplinary teams and managing staffing, recurring deliverables, competing priorities, performance risks, and corrective actions.
• Experience managing federal professional-services, management-consulting, policy, analytical, or administrative-support programs.

Responsibilities

• Lead daily performance of a ~25-person multidisciplinary team across policy analysis, data analysis, quality assurance, records management, research, reporting, communications, and administrative support.
• Serve as the contractor’s primary point of contact for daily operations and coordinate with Government stakeholders regarding priorities, staffing, deliverables, performance, risks, issues, and emerging requirements.
• Establish clear organizational roles, workflows, communication routines, assignment controls, and escalation procedures across program functions.
• Manage staffing, onboarding, training, workload allocation, cross-coverage, employee performance, professional development, retention, and continuity of operations.
• Work with HeiTech corporate managers on workforce planning, recruiting, employee relations, contract administration, financial oversight, quality management, risk resolution, and access to resources.
• Maintain clear communication among customer, project team, and HeiTech leadership to address needs quickly and support success.
• Oversee contract administration, delivery schedules, reporting, meetings, action items, risks, issues, and follow-up activities.
• Develop, implement, and maintain a Quality Control Plan with measurable standards, internal reviews, trend analysis, root-cause analysis, corrective actions, and continuous improvement.
• Monitor performance against contract requirements, quality standards, schedules, and customer priorities with timely remediation as needed.
• Coordinate development, review, quality control, and submission of plans, reports, analyses, briefings, policy documents, and other deliverables.
• Ensure team compliance with federal policies and procedures governing records management, QA, cybersecurity, privacy, confidentiality, training, and information protection.
• Lead transition and knowledge-transfer activities involving personnel, records, data, access, and government property.
• Foster a collaborative, accountable environment and strong customer service.

Skills

Program management

Leadership

Federal contracting

Stakeholder management

Staff supervision

Education

Bachelor’s degree in business/public administration/political science/health administration/management

Job description

HeiTech Services, Inc. in Falls Church, VA is seeking an experienced Program Manager to lead a 25-person multidisciplinary team supporting a federal disability-determinations program.

You will coordinate policy analysis, data analysis, quality assurance, records management, and reporting while aligning contract execution with customer expectations. The successful candidate will oversee daily operations, staffing, risks, and delivery, interacting with government stakeholders.