Federal Program Manager - Policy, Data & Quality (Telework)

Socket.dev; Falls Church (VA); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

HSA

401(k) with employer match

Educational reimbursement

Health, life, dental, vision, and disa

Job summary

HeiTech Services is seeking an experienced Program Manager to lead a ~25-person multidisciplinary team supporting a federal program focused on disability-related determinations and support for service members.

You will coordinate daily operations, staff, and deliverables, aligning with DoD policies and contractor obligations, while reporting to HeiTech leadership and customer stakeholders.

Qualifications

• Bachelor’s degree required.
• Active PMP or Lean Six Sigma Black Belt.
• At least 10 years of experience overseeing large or complex programs.
• At least 5 years of experience supervising staff.
• Experience with federal contract administration.
• Experience with DoD policies and procedures.
• Experience leading multidisciplinary teams and managing staffing and deliverables.
• Experience managing federal professional-services programs.
• Strong leadership and communication skills.
• Availability during Eastern Time hours.

Responsibilities

• Lead a team of ~25 professionals across policy, data, QA, records, research, reporting, communications, and admin support.
• Serve as the primary POC for daily operations and coordinate with Government stakeholders.
• Establish roles, workflows, and escalation procedures across program functions.
• Manage staffing, onboarding, training, and performance; ensure continuity of operations.
• Collaborate with HeiTech managers on workforce planning and contract administration.
• Maintain clear communication among customer, project team, and HeiTech leadership.
• Oversee contract administration, schedules, reporting, meetings, and action items.
• Develop and maintain a Quality Control Plan with measurable standards and continuous improvement.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Decision-making

Education

Bachelor’s degree in business/ public administration/ health administration

Job description

HeiTech Services is seeking an experienced Program Manager to lead a ~25-person multidisciplinary team supporting a federal program focused on disability-related determinations and support for service members.

You will coordinate daily operations, staff, and deliverables, aligning with DoD policies and contractor obligations, while reporting to HeiTech leadership and customer stakeholders.