Federal Network Support Engineer (Tier 2) - Day

asmexternalcareersite; Reston (VA); On-site; USD 90,000 - 110,000; Full time

Job summary

ASM Research seeks an IT Systems Administrator to provide ongoing technical support and maintenance of production and development systems, across on-site facilities and remote work as needed. You will plan complex changes, analyze risk, resolve escalated incidents, deploy builds, patch and maintain servers, networks, storage and apps, and coach junior staff.

On-site daily with security clearances required. Strong knowledge of Windows OS/Server, Office 365, SharePoint and cloud infrastructure

Qualifications

• Minimum associate degree or equivalent experience; Bachelor's preferred.
• 5–8 years of IT/sys admin experience in production environments.
• On-site daily work requirement; no telework.

Responsibilities

• Provides ongoing technical support and maintenance of production and development systems.
• Plans and implements complex changes on production systems and analyzes risk.
• Resolves escalated Level 1/2 incidents affecting production availability.
• Conducts trend analysis and documents proactive improvements.
• Deploys complex system builds and leads backup strategies.
• Installs, configures and maintains servers, networks, storage and software.
• Monitors performance and plans upgrades; coaches junior staff.
• Acts as technical lead for client services.

Skills

Windows OS

Windows Server

Office 365

SharePoint

Teams

Troubleshooting

Customer service

Cloud infrastructure

Storage tech

Education

Associate Degree

Bachelor’s Degree preferred

Job description

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.

• Plans and implements complex changes on production systems.
• Analyzes and assesses the impact and risk of complex risk changes on production systems.
• Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
• Conducts trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation.
• Deploys complex system build outs and leads backup strategies.
• Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
• Analyzes system performance indicators and recommends improvement actions.
• Monitors vendors' release notes and plans necessary upgrades and patches as required.
• Creates and reviews technical system recovery plans.
• Coaches less experienced staff in the supported products and best practice for production support.
• Performs major upgrades of systems and associated products/software solutions.
• Acts as a technical lead for one or more client services.

Minimum Qualifications

• Associates Degree or equivalent relevant experience; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred.
• 5-8 years of experience in information technology, systems administration or other IT related field.
• Work on-site daily. No telework.

Security Requirements:

• Active Secret level clearance
• Able to obtain CJIS background check
• US Citizenship; no dual citizenship.
• Active U.S. Passport booklet.

Other Job Specific Skills

• Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.
• Experience with cloud infrastructure, digital workspace, and storage technology.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.