Federal IT Technical Writer — Clear, User‑Focused Docs

ASM Research, An Accenture Federal Services Company; Jefferson City (MO); On-site; USD 64,000 - 72,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company in Jefferson City, MO, is seeking a Technical Writer to develop, edit, and maintain clear, user-focused documentation supporting enterprise IT operations and ITSM within a federally regulated environment.

You will translate complex technical and security information into accessible content, collaborate with engineers and ITSM leaders, and manage the documentation lifecycle from drafting to publication in multiple formats.

Qualifications

• Bachelor’s degree in English, Technical Writing, Communications, IT, or related field.
• 0–3 years of progressively responsible experience in technical writing or related roles.
• Ability to translate complex technical information into clear, concise content for varied audiences.
• Experience with documentation tools (word processing, PDF, help-authoring or publishing).
• Strong writing, editing, and proofreading with attention to detail and version control.
• Ability to work both independently and with cross-functional teams in a fast-paced IT environment.
• Active or obtainable SECRET clearance and U.S. citizenship, with less than 10% travel.

Responsibilities

• Translate complex technical and security information into clear user guides, SOPs, workflows, and reference materials.
• Gather, analyze, and validate information from SMEs, engineers, and ITSM leaders.
• Apply writing standards, templates, and style guides across manuals and online help.
• Produce content in multiple formats, including web-based help and training materials.
• Apply plain-language principles and federal guidelines to improve clarity and compliance.
• Coordinate reviews, track comments, and maintain version control for auditable history.
• Collaborate with agile and DevOps teams to update documentation with frequent releases.
• Support documentation for cloud platforms, cybersecurity, and ITSM workflows.
• Align documentation with ITIL-based service management practices.

Skills

Strong writing

Editing

Proofreading

Independent work

Collaborative work

Education

Bachelor’s degree in English/Technical Writing/Communications/IT or related field

Tools

Word processing tools

PDF tooling

Help-authoring tools

Job description

ASM Research, An Accenture Federal Services Company in Jefferson City, MO, is seeking a Technical Writer to develop, edit, and maintain clear, user-focused documentation supporting enterprise IT operations and ITSM within a federally regulated environment.

You will translate complex technical and security information into accessible content, collaborate with engineers and ITSM leaders, and manage the documentation lifecycle from drafting to publication in multiple formats.