Federal IT Documentation Specialist

ASM Research, An Accenture Federal Services Company; Indianapolis (IN); On-site; USD 64,000 - 72,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, in Indianapolis, seeks a Technical Writer to develop, edit, and maintain clear documentation for enterprise IT operations and ITSM within a federally regulated environment.

You will translate complex technical and security-related information into accessible content for diverse audiences, align with ITIL practices, and support documentation across cloud, cybersecurity, and service management initiatives, collaborating with engineers and ITSM

Qualifications

• Bachelor’s degree or equivalent experience in English, Technical Writing, Communications, IT, or related field.
• 0-3 years of progressively responsible experience in technical writing or related roles.
• Ability to translate complex technical information clearly for varied audiences.
• Training or practical experience with documentation tools (word processing, PDF, help-authoring tools).
• Strong writing, editing, proofreading with attention to detail, organization, and version control.
• Ability to work independently and with cross-functional teams in fast-paced IT environments.
• Active or obtainable SECRET clearance and U.S. citizenship, with travel under 10%.

Responsibilities

• Translate complex technical and security information into clear user guides, SOPs, workflows, and reference materials for varied audiences.
• Gather, analyze, and validate information by interviewing engineers, analysts, product owners, and ITSM leaders; review specifications and observe workflows.
• Apply structured writing, templates, and style guides to create cohesive, findable content across manuals, knowledge articles, and training materials.
• Produce and maintain content in multiple formats, including web help, PDFs, and training materials.
• Apply plain-language principles, accessibility standards, and federal guidelines to improve clarity and compliance.
• Coordinate review cycles, track comments, and maintain auditable change history.
• Collaborate with agile/DevOps teams to update docs with frequent releases and service changes.
• Support documentation for enterprise IT services (cloud, cybersecurity, ITSM).
• Align documentation with ITIL-based service management practices and governance.

Skills

Writing & editing

Technical communication

Team collaboration

Security clearance

Education

Bachelor’s degree or equivalent

Tools

Word processing

PDF

Help-authoring tools

Job description

ASM Research, An Accenture Federal Services Company, in Indianapolis, seeks a Technical Writer to develop, edit, and maintain clear documentation for enterprise IT operations and ITSM within a federally regulated environment.

You will translate complex technical and security-related information into accessible content for diverse audiences, align with ITIL practices, and support documentation across cloud, cybersecurity, and service management initiatives, collaborating with engineers and ITSM