Federal IT Documentation Specialist

ASM Research, An Accenture Federal Services Company; Oklahoma City (OK); On-site; USD 64,000 - 72,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Technical Writer to develop and maintain clear, user-focused documentation for enterprise IT operations and ITSM workflows supporting Federal Client systems.

You will translate complex technical content, collaborate with engineers and IT leaders, manage the documentation lifecycle, and ensure compliance with federal guidelines and usability best practices.

Qualifications

• Bachelor’s degree in English, Technical Writing, Communications, IT, or related field, or equivalent experience.
• 0-3 years of progressively responsible experience in technical writing or related communication roles.
• Ability to translate complex technical information for varied audiences.
• Experience with documentation tools (word processing, PDF, help-authoring/publishing).
• Strong writing, editing, and proofreading skills with attention to detail and version control.
• Ability to work independently and collaboratively in a fast-paced IT environment.
• Active or obtainable SECRET clearance and U.S. citizenship, with travel generally under 10%.

Responsibilities

• Translate complex technical and security information into user guides, SOPs, workflows, and reference materials.
• Gather, analyze, and validate information from engineers and ITSM leaders; review specifications and workflows.
• Apply structured writing principles, templates, and style guides for cohesive content across manuals and knowledge articles.
• Use publishing tools to produce and maintain content in multiple formats (web, print, training materials).
• Apply plain-language principles, accessibility standards, and federal documentation guidelines.
• Coordinate review cycles, track comments, and maintain version control for auditable history.
• Partner with agile and DevOps teams to update documentation with frequent system releases.
• Support documentation for enterprise IT services (cloud, cybersecurity, ITSM).
• Collaborate with ITIL specialists to align with service-management governance.

Skills

Technical writing

Editing and proofreading

Independent work

Communication

Security clearance

Education

Bachelor’s degree or equivalent

Tools

Word processing tools

PDF tools

Help-authoring tools

Job description

ASM Research, An Accenture Federal Services Company, seeks a Technical Writer to develop and maintain clear, user-focused documentation for enterprise IT operations and ITSM workflows supporting Federal Client systems.

You will translate complex technical content, collaborate with engineers and IT leaders, manage the documentation lifecycle, and ensure compliance with federal guidelines and usability best practices.