Federal IT Service Desk Specialist (Onsite & Remote)

Tetra Tech; Boulder (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, life

STD & LTD insurance

401(k) with company match

Tuition Assistance

Job summary

Halvik Corp is seeking an IT support professional to enhance end-user assistance for a Federal government client with multiple offices. The role focuses on onsite Tier 2/3 service requests, troubleshooting, and resolution tracking, coordinating with hardware/software procurement teams, and training end-users on new enterprise systems.

Requirements include an AA/AS degree and a minimum of three years in service desk roles.

Qualifications

• AA/AS degree (or equivalent) required.
• Minimum 3 years of service desk and/or helpdesk experience.
• Experience communicating and solving end-user issues on IT-related technologies.

Responsibilities

• Handle incident/service requests, manage service desk queues, and answer calls for IT support.
• Prioritize tasks, track milestones, and provide regular progress reports.
• Provide in-person and remote IT support with professional diplomacy.
• Troubleshoot physical devices including laptops, desktops, peripherals, and PIV/CAC readers.
• Support mobile Android and iOS devices and NTIA enterprise applications.

Skills

End-user support

Troubleshooting

Technical documentation

Education

AA/AS degree or equivalent

Tools

Windows 11

Microsoft 365

NTIA enterprise apps

Azure

Adobe Creative Cloud

Job description

Halvik Corp is seeking an IT support professional to enhance end-user assistance for a Federal government client with multiple offices. The role focuses on onsite Tier 2/3 service requests, troubleshooting, and resolution tracking, coordinating with hardware/software procurement teams, and training end-users on new enterprise systems.

Requirements include an AA/AS degree and a minimum of three years in service desk roles.