Federal IT Service Desk Specialist
Tetra Tech
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Benefits offered by this job
Job summary
Halvik Corp is seeking a candidate to enhance the end-user support capability for a Federal government customer with multiple office locations. The role focuses on onsite resolution of Tier 2/3 service requests, addressing IT challenges, and tracking resolutions while coordinating with other IT teams for hardware and software procurement.
Responsibilities include handling incident tickets, prioritizing work, providing professional in-person and remote support, and training end-users on new
Qualifications
- AA/AS degree or equivalent required.
- Minimum 3 years of service desk or helpdesk experience.
- Experience effectively communicating and solving end user issues on IT technologies.
Responsibilities
- Handle incident/service request tickets and emails; manage service desk queues and calls.
- Prioritize tasks and report milestones and progress.
- Provide skilled in-person and remote IT support with professionalism.
- Troubleshoot devices (laptops, desktops, MFDs, peripherals) including PIV/CAC readers and external drives.
- Support mobile Android and iOS devices; troubleshoot software technologies (Windows 11, M365, NTIA apps, Azure shares, Adobe CC).
- Coordinate with IT teams for hardware/software procurement and train end-users on new enterprise systems.
Skills
Education
Tools
Job description
Halvik Corp is seeking a candidate to enhance the end-user support capability for a Federal government customer with multiple office locations. The role focuses on onsite resolution of Tier 2/3 service requests, addressing IT challenges, and tracking resolutions while coordinating with other IT teams for hardware and software procurement.
Responsibilities include handling incident tickets, prioritizing work, providing professional in-person and remote support, and training end-users on new
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