Federal IT Service Desk Pro (Tier 2/3)

Halvik; Boulder (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, life

STD and LTD insurance

11 federal holidays and PTO

401(k) with company matching

Flexible Spending Accounts

Tuition Assistance

Charitable Contribution matching

Job summary

Halvik Corp in the United States seeks a qualified IT support professional to enhance end-user support for a Federal government customer. The role focuses on onsite resolution of Tier 2 and Tier 3 requests, addressing IT challenges, and training end-users on enterprise systems.

You will work across hardware, software, and mobile devices, coordinating with IT teams for procurement and improving end-user experience across multiple office locations.

Qualifications

• Minimum 3 years of service desk or helpdesk experience.
• Experience communicating and resolving end-user IT issues on various technologies.
• Certifications are a plus but not mandatory.

Responsibilities

• Handle incident/service request tickets, emails, and calls for IT support; manage queues.
• Prioritize tasks and report milestones and progress.
• Provide in-person and remote IT support with diplomacy.
• Troubleshoot devices (laptops, desktops, MFDs, peripherals) and mobile OS issues.
• Support software: Windows 11, Microsoft 365, NTIA apps, Azure shares, Adobe CC.

Skills

End-user IT support

Communication skills

Problem solving

Education

AA/AS degree

Tools

Windows 11

Microsoft 365

NTIA enterprise applications

Azure Network file shares

Adobe Creative Cloud

Job description

Halvik Corp in the United States seeks a qualified IT support professional to enhance end-user support for a Federal government customer. The role focuses on onsite resolution of Tier 2 and Tier 3 requests, addressing IT challenges, and training end-users on enterprise systems.

You will work across hardware, software, and mobile devices, coordinating with IT teams for procurement and improving end-user experience across multiple office locations.