Federal IT Program Manager - Agile, O&M & Security

TechSur Solutions; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Job summary

TechSurSolutions in the DC metro area is seeking a Program Manager to lead a lean, cross-functional team supporting the Department of Labor OCIO and ETA SWARAS operations, maintenance, security, database operations, reporting, help desk, and release management.

You will serve as the primary customer interface for DOL OCIO/ETA stakeholders, accountable for program performance, Agile governance, risk management, SLA oversight, quality control, transition, and stakeholder communications.

Qualifications

• 8+ years of federal IT program or project management experience, including O&M, help desk, cybersecurity, or software sustainment.
• Experience supporting Department of Labor IT programs.
• Experience managing multi-application federal IT portfolios under FISMA Moderate and Agile SDLC frameworks.
• Experience leading cross-functional teams including DevSecOps, DBA, ISSO, help desk, QA/testing, and reporting resources.
• Experience with Jira, Confluence, SharePoint, Microsoft Teams, ServiceNow, status reporting, risk registers, quality control, and release coordination.

Responsibilities

• Provide day-to-day leadership for SWARAS O&M, moderate enhancements, security compliance, Tier 1-3 help desk, reporting, and database support.
• Manage Agile program and project management activities aligned to DOL OCIO BAS standards, SDLCM, and Government performance expectations.
• Lead planning, status reporting, risk and issue management, quality control, communications, release coordination, and stakeholder engagement.
• Coordinate with OCIO, ETA program stakeholders, hosting providers, software providers, and other vendors to maintain service continuity and mission alignment.
• Oversee SLA compliance for incidents, service requests, production support, and escalation handling.
• Manage transition-in, onboarding, staffing coverage, remote CONUS operations, surge support, and 6 AM-8 PM ET coverage planning.
• Maintain customer-facing deliverables, meeting cadence, action items, metrics, dashboards, and executive reporting.

Skills

Federal IT program management

Leadership of cross-functional teams

Agile SDLC governance

Risk management

Stakeholder communication

Tools

Jira

Confluence

SharePoint

Microsoft Teams

ServiceNow

Status reporting

Risk registers

Release coordination

Job description

TechSurSolutions in the DC metro area is seeking a Program Manager to lead a lean, cross-functional team supporting the Department of Labor OCIO and ETA SWARAS operations, maintenance, security, database operations, reporting, help desk, and release management.

You will serve as the primary customer interface for DOL OCIO/ETA stakeholders, accountable for program performance, Agile governance, risk management, SLA oversight, quality control, transition, and stakeholder communications.