Program Manager-DOL

TechSur Solutions; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Job summary

TechSurSolutions in the DC metro area is seeking a Program Manager to lead a lean, cross-functional team supporting the Department of Labor OCIO and ETA SWARAS operations, maintenance, security, database operations, reporting, help desk, and release management.

You will serve as the primary customer interface for DOL OCIO/ETA stakeholders, accountable for program performance, Agile governance, risk management, SLA oversight, quality control, transition, and stakeholder communications.

Qualifications

• 8+ years of federal IT program or project management experience, including O&M, help desk, cybersecurity, or software sustainment.
• Experience supporting Department of Labor IT programs.
• Experience managing multi-application federal IT portfolios under FISMA Moderate and Agile SDLC frameworks.
• Experience leading cross-functional teams including DevSecOps, DBA, ISSO, help desk, QA/testing, and reporting resources.
• Experience with Jira, Confluence, SharePoint, Microsoft Teams, ServiceNow, status reporting, risk registers, quality control, and release coordination.

Responsibilities

• Provide day-to-day leadership for SWARAS O&M, moderate enhancements, security compliance, Tier 1-3 help desk, reporting, and database support.
• Manage Agile program and project management activities aligned to DOL OCIO BAS standards, SDLCM, and Government performance expectations.
• Lead planning, status reporting, risk and issue management, quality control, communications, release coordination, and stakeholder engagement.
• Coordinate with OCIO, ETA program stakeholders, hosting providers, software providers, and other vendors to maintain service continuity and mission alignment.
• Oversee SLA compliance for incidents, service requests, production support, and escalation handling.
• Manage transition-in, onboarding, staffing coverage, remote CONUS operations, surge support, and 6 AM-8 PM ET coverage planning.
• Maintain customer-facing deliverables, meeting cadence, action items, metrics, dashboards, and executive reporting.

Skills

Federal IT program management

Leadership of cross-functional teams

Agile SDLC governance

Risk management

Stakeholder communication

Tools

Jira

Confluence

SharePoint

Microsoft Teams

ServiceNow

Status reporting

Risk registers

Release coordination

Job description

• Active Government Security Clearance: No

Company Description

TechSurSolutions is a digital services company whose mission is to enable digital transformation for our customers to improve quality and efficiency.Based in the DC metropolitan area,TechSurspecializes in advanced cloud services, modernization for both ITstructuresand applications, leveraging Agile development, and Data Analytics.Since we were formed inAugust of2016,we have supported multiple impactful and excitinggovernment programs.

Job Description

TechSur is seeking a Program Manager to lead a lean, cross-functional team supporting the Department of Labor Office of the Chief Information Officer and Employment and Training Administration SWARAS operations, maintenance, security, database operations, reporting, help desk, release management, and moderate enhancements. This role serves as the primary customer interface for DOL OCIO/ETA stakeholders and is accountable for program performance, Agile governance, risk management, reporting, SLA oversight, quality control, transition, and stakeholder communications.

Key Responsibilities

• Provide day-to-day leadership for DOL OCIO/ETA SWARAS O&M, moderate enhancements, security compliance, Tier 1-3 help desk, reporting, and database support.
• Manage Agile program and project management activities aligned to DOL OCIO BAS standards, SDLCM, and Government performance expectations.
• Lead planning, status reporting, risk and issue management, quality control, communications, release coordination, and stakeholder engagement.
• Coordinate with OCIO, ETA program stakeholders, hosting providers, software providers, and other vendors to maintain service continuity and mission alignment.
• Oversee SLA compliance for incidents, service requests, production support, and escalation handling.
• Manage transition-in, onboarding, staffing coverage, remote CONUS operations, surge support, and 6 AM-8 PM ET coverage planning.
• Maintain customer-facing deliverables, meeting cadence, action items, metrics, dashboards, and executive reporting.

Qualifications

Required Qualifications

• 8+ years of federal IT program or project management experience, including application O&M, help desk, cybersecurity, or software sustainment programs.
• Experience supporting Department of Labor IT programs is REQUIRED
• Experience managing multi-application federal IT portfolios under FISMA Moderate and Agile SDLC frameworks.
• Experience leading cross-functional teams including DevSecOps, DBA, ISSO, help desk, QA/testing, and reporting resources.
• Experience with Jira, Confluence, SharePoint, Microsoft Teams, ServiceNow, status reporting, risk registers, quality control, and release coordination.
• U.S. Citizenship and ability to obtain and maintain DOL Public Trust suitability.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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