Program Manager / Delivery Lead- DOC OCIO

TechSur Solutions, LLC; Washington (District of Columbia); Sur place; USD 225 000 - 285 000; Plein temps

Résumé du poste

TechSur Solutions, LLC seeks a Program Manager / Delivery Lead to serve as the senior accountable leader for DOC OCIO initiatives in the DC area. You will guide enterprise applications and digital services across DME and O&M, coordinating with multiple platforms and bureau priorities.

Key responsibilities include executive communications, governance, delivery roadmaps, and oversight of ServiceNow, Salesforce, Microsoft, and SharePoint ecosystems.

Qualifications

• Bachelor's degree in IT, CS, Engineering, Business Administration, or a related field.
• Experience managing Department of Commerce OCIO programs is REQUIRED.
• Minimum 15 years of progressively responsible federal IT program or delivery management experience.
• Minimum 10 years leading enterprise application development, modernization, digital services, and/or operations programs.
• Minimum 5 years managing multidisciplinary teams in cloud, SaaS, PaaS, enterprise application, or shared-services environments.
• Experience managing concurrent workstreams, staffing changes, subcontractors, and senior Government stakeholders.

Responsabilités

• Provide leadership for program execution, cost, schedule, quality, risk, and customer satisfaction.
• Establish enterprise governance aligning DME, O&M, platform operations, emerging technology, and bureau priorities.
• Lead executive communications, stakeholder engagement, program reviews, decision forums, escalation management, and performance reporting.
• Oversee application portfolio visibility, demand intake, prioritization, resource planning, capacity management, and delivery roadmaps.
• Direct phased bureau onboarding and transition activities, including on-ramp procedures, service acceptance, knowledge transfer, and operational readiness.
• Manage multidisciplinary teams and subcontractors supporting ServiceNow, Salesforce, Microsoft platforms, Drupal, SharePoint, data/BI, cloud, and related services
• Define and monitor service-level, delivery, quality, value, workforce, and customer-experience metrics.
• Support pricing, performance incentive, vendor consolidation, and continuous-improvement strategies.

Connaissances

Program management

Stakeholder engagement

Leadership

Federal IT program management

Agile/DevOps

Formation

Bachelor's degree in IT/CS/Engineering/Business

Master's degree in Business Administration/IS/Engineering

Outils

ServiceNow

Salesforce

Microsoft 365

Drupal

SharePoint

Data/BI tools

Description du poste

Program Manager / Delivery Lead- DOC OCIO

• Full-time
• Active Government Security Clearance: No
• Compensation: USD 225,000 - USD 285,000 - yearly

TechSurSolutions is a digital services company whose mission is to enable digital transformation for our customers to improve quality and efficiency.Based in the DC metropolitan area,TechSurspecializes in advanced cloud services, modernization for both ITstructuresand applications, leveraging Agile development, and Data Analytics.Since we were formed inAugust of2016,we have supported multiple impactful and excitinggovernment programs.

Position Summary

Candidates must have prior experience supporting the Department of Commerce (DOC) or the specific agency this position supports. Candidates without relevant agency experience will not be considered for this position.

Serves as the senior accountable leader for contract performance, customer engagement, governance, strategic planning, staffing, and delivery oversight. Leads enterprise application and digital services supporting simultaneous Development, Modernization, and Enhancement (DME) and Operations & Maintenance (O&M) across multiple technology platforms and Department business units.

Key Responsibilities

• Provide overall leadership, direction, and accountability for program execution, cost, schedule, quality, risk, and customer satisfaction.
• Establish and operate an enterprise governance model that aligns DME, O&M, platform operations, emerging technology, and bureau priorities.
• Lead executive communications, stakeholder engagement, program reviews, decision forums, escalation management, and performance reporting.
• Oversee application portfolio visibility, demand intake, prioritization, resource planning, capacity management, and delivery roadmaps.
• Direct phased bureau onboarding and transition activities, including on-ramp procedures, service acceptance, knowledge transfer, and operational readiness.
• Manage multidisciplinary teams and subcontractors supporting ServiceNow, Salesforce, Microsoft platforms, Drupal, SharePoint, data/BI, cloud, and related services.
• Define and monitor service-level, delivery, quality, value, workforce, and customer-experience metrics.
• Support pricing, performance incentive, vendor consolidation, and continuous-improvement strategies.

Key Responsibilities

• Provide overall leadership, direction, and accountability for program execution, cost, schedule, quality, risk, and customer satisfaction.
• Establish and operate an enterprise governance model that aligns DME, O&M, platform operations, emerging technology, and bureau priorities.
• Lead executive communications, stakeholder engagement, program reviews, decision forums, escalation management, and performance reporting.
• Oversee application portfolio visibility, demand intake, prioritization, resource planning, capacity management, and delivery roadmaps.
• Direct phased bureau onboarding and transition activities, including on-ramp procedures, service acceptance, knowledge transfer, and operational readiness.
• Manage multidisciplinary teams and subcontractors supporting ServiceNow, Salesforce, Microsoft platforms, Drupal, SharePoint, data/BI, cloud, and related services
• Define and monitor service-level, delivery, quality, value, workforce, and customer-experience metrics.
• Support pricing, performance incentive, vendor consolidation, and continuous-improvement strategies.

Minimum Education and Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• Experience managing Department of Commerce OCIO programs is REQUIRED
• Minimum 15 years of progressively responsible federal IT program or delivery management experience.
• Minimum 10 years leading enterprise application development, modernization, digital services, and/or operations programs.
• Minimum 5 years managing multidisciplinary teams in cloud, SaaS, PaaS, enterprise application, or shared-services environments.
• Demonstrated experience managing concurrent workstreams, fluctuating priorities, staffing changes, subcontractors, and senior Government stakeholders.

Required Certifications

Project Management Professional (PMP).

Preferred Qualifications and Certifications

• Master's degree in Business Administration, Information Systems, Engineering, or a related discipline.
• ITIL 4 Managing Professional, SAFe Program Consultant, Certified Scrum Professional, or comparable agile/service-management certification.
• Experience supporting the Department of Commerce, another Cabinet-level department, or an enterprise federal shared-services organization.

All your information will be kept confidential according to EEO guidelines.