Program Manager

SMX Services & Consulting, Inc.; Glynco (GA); On-site; USD 110,208 - 117,895; Full time

Job summary

A consulting services company is seeking a Program Manager to lead the IT DOSS program. This role involves overseeing program governance and day-to-day leadership in IT operations and modernization efforts. Ideal candidates will have at least seven years of project management experience and a relevant four-year degree. Responsibilities include managing budgets, performance-based service agreements, and ensuring audit-ready documentation. The position offers a pay range of $80.00 - $85.58 per hour and requires compliance with certain public trust standards.

Qualifications

• At least seven (7) years of IT program or project management experience.
• Experience in developing risk and opportunity management documents.
• Experience in managing performance-based service agreements (PBSA).
• Strategic planning and writing business cases.

Responsibilities

• Lead the IT DOSS program across multiple workstreams.
• Drive performance against SLAs and manage risk/issue/change.
• Oversee budget/schedule/quality and coordinate stakeholders.

Skills

Program/portfolio leadership in complex IT environments

Risk, issue, and change control

PBSA oversight and vendor/stakeholder coordination

Executive communication

Strategic planning

Business case development

Process development and continuous improvement

Education

Minimum four‑year degree in engineering, system management, business administration, or related field

Job description

Program Manager (Key Personnel) — IT DOSS (FLETC)

Pay range: $80.00/hr - $85.58/hr (Unburdened). This range is provided by SMX Services & Consulting, Inc. Actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Worksite: FLETC HQ (Glynco, GA) and TDYs as needed to Artesia, NM; Charleston, SC; Cheltenham, MD
Schedule: Mon–Fri, roughly 7:00 a.m.–5:00 p.m. (occasional off‑hours by approval)
Suitability: Public Trust / FLETC onboarding compliance
Pay Rate (Unburdened): $80.00 - $85.58/hr

Role Summary

Lead the IT DOSS program across multiple workstreams. Drive performance against SLAs, manage risk/issue/change, oversee budget/schedule/quality, and coordinate stakeholders and reporting.

Responsibilities

• Provide overall program governance and day‑to‑day leadership across IT operations and modernization efforts.
• Develop and manage risk and opportunity documentation; apply technical and technical‑management processes.
• Oversee performance‑based service agreements (PBSA), cost controls, and schedule adherence.
• Lead planning, status, and deliverable reviews; ensure audit‑ready documentation.
• Coordinate transition activities, reporting cadence, and customer communications.

Minimum Qualifications (Government‑defined)

• Education: Minimum four‑year degree with a major in engineering, system management, business administration, and/or related field.
• Experience: At least seven (7) years of IT program or project management experience, including:
  • Developing risk and opportunity management documents
  • Developing/applying technical and technical management processes
  • Managing performance‑based service agreements (PBSA)
  • Developing/managing project budgets
  • Writing business cases
  • Strategic planning

Required Certifications

• None explicitly required by the Government for this position.

Core Skill Sets

• Program/portfolio leadership in complex IT environments
• Risk, issue, and change control; schedule and financial management
• PBSA oversight and vendor/stakeholder coordination
• Executive communication, reporting, and briefing development
• Strategic planning and business case development
• Process development and continuous improvement