Federal IT Documentation Specialist

ASM Research, An Accenture Federal Services Company; Juneau (AK); On-site; USD 64,000 - 72,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a technical writer to translate complex IT and security information into clear user guides, SOPs, and reference materials for diverse audiences.

You will gather inputs from engineers, analysts, and ITSM leaders, apply templates and style guides, and produce content for web, print, and training materials in a fast-paced federal environment.

Qualifications

• Bachelor’s degree in English, Technical Writing, Communications, IT, or related field, or equivalent.
• 0–3 years of progressively responsible experience in technical writing or related roles.
• Ability to communicate complex technical information clearly for varied audiences.
• Experience with documentation tools (word processing, PDF, help-authoring/publishing).
• Strong writing, editing, and proofreading with attention to detail and version control.
• Ability to work independently and with cross-functional teams in a fast-paced IT environment.
• Active or obtainable SECRET clearance and U.S. citizenship, with <=10% travel.

Responsibilities

• Translate complex technical and security information into clear user guides, SOPs, workflows, and reference materials.
• Gather, analyze, and validate information from engineers, analysts, and ITSM leaders to ensure accuracy.
• Apply structured writing, templates, and style guides for cohesive content across manuals and online help.
• Use publishing tools to produce content in web, printable, and training formats.
• Apply plain-language and accessibility standards to improve clarity and compliance.
• Coordinate reviews, track comments, and maintain auditable change history.
• Collaborate with agile and DevOps teams to update docs with system releases.

Skills

Strong writing

Editing & proofreading

Interviewing & information gathering

Documentation tools

Independent & collaborative work

Security clearance

Education

Bachelor’s degree or equivalent in English/Technical Writing/Communications/IT

Tools

Word processing

PDF tools

Help authoring/publishing tools

AI-assisted writing tools

Job description

ASM Research, An Accenture Federal Services Company, is seeking a technical writer to translate complex IT and security information into clear user guides, SOPs, and reference materials for diverse audiences.

You will gather inputs from engineers, analysts, and ITSM leaders, apply templates and style guides, and produce content for web, print, and training materials in a fast-paced federal environment.