Federal IT Technical Writer: Clear, compliant IT docs

ASM Research, An Accenture Federal Services Company; Jackson (MS); On-site; USD 64,000 - 72,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a technical writer to translate complex technical and security information into clear user guides, SOPs, workflows, and reference materials for varied audiences, collaborating with engineers and ITSM leaders.

The role builds content across manuals, knowledge articles, and training materials, using plain language, accessibility standards, and federal guidelines to ensure clarity and compliance.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 0–3 years in technical writing or related roles.
• Ability to convey complex technical information clearly for varied audiences.
• Experience with documentation tools (word processing, PDF, help-authoring).
• Strong writing, editing, proofreading and attention to detail.
• Ability to work independently and with cross-functional teams; U.S. citizenship and SECRET clearance with travel under 10%.

Responsibilities

• Translate complex technical and security information into clear user guides, SOPs, workflows, and reference materials.
• Gather, analyze, and validate information by interviewing engineers, analysts, and ITSM leaders; review specs and observe workflows.
• Apply structured writing, templates, and style guides for cohesive content across manuals and knowledge articles.
• Produce content in multiple formats including web help, printable docs, and training materials.
• Apply plain-language, accessibility standards, and federal guidelines to improve clarity and compliance.
• Coordinate review cycles, track stakeholder comments, and maintain version control.
• Collaborate with agile/DevOps teams to update docs with frequent releases and service changes.
• Support documentation for enterprise IT services (cloud, cybersecurity, ITSM) for Federal Client operations.
• Align documentation with ITIL practices and governance.

Skills

Strong writing

Editing

Attention to detail

Communication

Independent & collaborative work

Education

Bachelor’s degree in English/Technical Writing/Communications/IT

Equivalent relevant work experience

Tools

Word processing

PDF publishing

Help-authoring/publishing tools

Job description

ASM Research, An Accenture Federal Services Company, seeks a technical writer to translate complex technical and security information into clear user guides, SOPs, workflows, and reference materials for varied audiences, collaborating with engineers and ITSM leaders.

The role builds content across manuals, knowledge articles, and training materials, using plain language, accessibility standards, and federal guidelines to ensure clarity and compliance.