Federal IT Documentation Specialist

ASM Research, An Accenture Federal Services Company; Denver (CO); On-site; USD 64,000 - 72,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a Technical Writer to develop, edit, and maintain high-quality documentation that supports enterprise IT operations and mission-critical systems in a federally regulated environment.

You will gather information from engineers and ITSM leaders, apply structured writing principles, and publish content in web, PDF, and training formats, ensuring accessibility and compliance with governance standards.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 0–3 years of technical writing or documentation experience.
• Ability to translate complex information into accessible content.

Responsibilities

• Translate technical and security information into user guides, SOPs, workflows, and reference materials.
• Interview engineers, analysts, and ITSM leaders to gather accurate information.
• Apply writing standards and templates to create cohesive content across manuals and knowledge articles.
• Produce content in multiple formats including web-based help, PDFs, and training materials.
• Ensure accessibility, plain-language, and compliance with federal guidelines.
• Coordinate reviews and maintain version control for auditable changes.
• Collaborate with agile and DevOps teams to update docs with releases.
• Support documentation for enterprise IT services (cloud, cybersecurity, IT operations).
• Align documentation with ITIL practices and governance.

Skills

Technical writing

Clear communication

Collaboration

Attention to detail

Independent worker

Education

Bachelor's degree in English/Technical Writing/IT

Tools

Word processing

PDF tools

Help authoring tools

Job description

ASM Research, An Accenture Federal Services Company is seeking a Technical Writer to develop, edit, and maintain high-quality documentation that supports enterprise IT operations and mission-critical systems in a federally regulated environment.

You will gather information from engineers and ITSM leaders, apply structured writing principles, and publish content in web, PDF, and training formats, ensuring accessibility and compliance with governance standards.