Federal IT Digital Experience Analyst – AI‑Aware

Concept Plus LLC

Fairfax (VA)

On-site

USD 75,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

11 paid holidays

Performance bonuses

Tuition reimbursement

Unlimited training

Collaborative environment

Job summary

Concept Plus LLC in Fairfax, VA seeks a seasoned Business Analyst to support government digital application and web platform initiatives. You will translate stakeholder needs into actionable requirements, manage Agile workflows in Azure DevOps, and help validate post deployment functionality.

You will gather requirements from diverse stakeholders, write user stories and acceptance criteria, maintain the product backlog, run LOE estimations, and contribute to process improvements, with a focus on

Qualifications

Bachelor’s degree in Information Systems, Business, Computer Science, or related field; or equivalent experience.
3+ years of experience as a Business Analyst supporting IT, digital services, or software development efforts.
Experience gathering and documenting requirements from diverse stakeholders.
Experience creating user stories, acceptance criteria, and process/workflow documentation.
Familiarity with Agile delivery practices and sprint‑based execution.
Experience using Azure DevOps Boards for backlog and sprint management.
Experience supporting post deployment validation or UAT testing cycles.
Strong communication, facilitation, and requirements clarification skills.
Ability to identify workflow gaps, propose process improvements, and support change adoption.
Strong analytical mindset with the ability to evaluate possible solution paths, including AI‑enabled enhancements.

Responsibilities

The BA supports requirements intake, analysis, and refinement for customer digital application and web platform initiatives.
Manage the intake of new requirements via customer ITSM processes and Azure DevOps request channels.
Conduct stakeholder discussions to clarify needs, identify solution approaches, and document business and functional requirements.
Translate stakeholder inputs into user stories, acceptance criteria, process flows, and sprint‑ready backlog items.
Facilitate LOE estimation sessions with development teams using story points or equivalent Agile metrics.
Maintain and refine the product backlog to support sprint prioritization, sequencing, and capacity alignment.
Track sprint progress, risks, dependencies, and issues using Azure DevOps Boards.
Support post deployment testing by validating delivered functionality, confirming acceptance criteria, documenting issues, and coordinating remediation.
Support Change Control Board (CCB) procedures by drafting change requests, capturing impacts, and tracking approvals.
Maintain clear documentation of requirements, decisions, risks, issues, and follow‑up actions.
Assist the government with assessing solution feasibility and identifying process or system improvement opportunities.
Prepare recurring and ad‑hoc reports, dashboards, and status updates for government leadership.
Apply an AI‑aware mindset by identifying opportunities where AI‑enabled capabilities may enhance workflows, analytics, or customer experience, consistent with customer policy and approved toolsets.