Federal Identity Credentialing Specialist

One Federal Solution; West Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

One Federal Solution is hiring a Credentialing Specialist to support a national federal credentialing program. The role handles enrollment, issuance, activation,inventory management, and customer support while ensuring compliance with security procedures.

The ideal candidate will manage credential lifecycle activities, coordinate appointments, and maintain records. Experience with credentialing systems and strong organizational skills are required for success in this fast-paced federal

Qualifications

• High School Diploma required; four years of related work experience may substitute education.
• Experience providing administrative or operational support in a professional environment.
• Strong organizational, customer service, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Support day-to-day credentialing operations at assigned federal facilities.
• Assist with enrollment, issuance, activation, and maintenance of identification credentials.
• Manage daily appointments using the credentialing scheduling system.
• Issue and activate SmartID and access credentials.
• Perform certificate rekey, PIN reset, credential updates, and other credential lifecycle activities.
• Maintain credential inventory and accountability using credential inventory management tools.
• Secure credentials in accordance with established security requirements.
• Contact employees and contractors to coordinate credential issuance and activation appointments.
• Collect expired or terminated credentials and ensure proper disposition.
• Maintain accurate records of credential issuance, collection, and inventory activities.
• Perform Registrar, Activator, and Card Custodian responsibilities as assigned.
• Support shipment of credentialing materials and Light Activation Kits when required.
• Respond to applicant questions regarding credential status and issuance.
• Provide administrative support, documentation management, scheduling, and operational support.
• Ensure compliance with credentialing policies, security procedures, and quality standards.
• Perform additional identity management and credentialing duties as assigned.

Skills

Organizational skills

Customer service

Communication skills

Multitasking

Microsoft Office

Education

High School Diploma

Tools

USAccess

Credentialing systems

Job description

One Federal Solution is hiring a Credentialing Specialist to support a national federal credentialing program. The role handles enrollment, issuance, activation,inventory management, and customer support while ensuring compliance with security procedures.

The ideal candidate will manage credential lifecycle activities, coordinate appointments, and maintain records. Experience with credentialing systems and strong organizational skills are required for success in this fast-paced federal