Federal Identity Credentialing Specialist

One Federal Solution; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

One Federal Solution seeks a Credentialing Specialist to support a large federal identity credentialing program in Buffalo, NY. The role involves enrollment, issuance, activation, and inventory management of identification credentials, while delivering responsive customer support and ensuring compliance with security policies.

Daily responsibilities include coordinating appointments, managing credential lifecycle tasks, and maintaining accurate records.

Qualifications

• Strong organizational, customer service, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience providing administrative or operational support.

Responsibilities

• Support day-to-day credentialing operations at federal facilities.
• Assist with enrollment, issuance, activation, and maintenance of identification credentials.
• Manage daily appointments using the credentialing scheduling system.
• Issue and activate SmartID and access credentials.
• Perform certificate rekey, PIN reset, credential updates, and other lifecycle activities.
• Maintain credential inventory and accountability using credential inventory tools.
• Secure credentials according to security requirements.
• Coordinate issuance and activation appointments with employees and contractors.
• Collect expired or terminated credentials and ensure proper disposition.
• Maintain records of credential issuance, collection, and inventory activities.
• Perform Registrar, Activator, and Card Custodian duties as assigned.
• Support shipment of credentialing materials and Light Activation Kits.
• Respond to applicant questions regarding credential status and issuance.
• Provide administrative support, documentation management, scheduling, and operational support.
• Ensure compliance with credentialing policies, security procedures, and quality standards.

Skills

Organizational skills

Customer service

Communication

Multi-tasking

Education

High School Diploma or equivalent

Tools

USAccess

Microsoft Office Suite

Job description

One Federal Solution seeks a Credentialing Specialist to support a large federal identity credentialing program in Buffalo, NY. The role involves enrollment, issuance, activation, and inventory management of identification credentials, while delivering responsive customer support and ensuring compliance with security policies.

Daily responsibilities include coordinating appointments, managing credential lifecycle tasks, and maintaining accurate records.